1. October 2002www.qimpro.com1 SIX SIGMA BLACK BELT Summary of Steps

2. October 2002www.qimpro.com2 Summary of Steps STEP 1: Establish process management responsibilities STEP 2: Define process and identify customer requirements STEP 3: Define and establish measures STEP 4: Assess conformance to customer requirements STEP 5: Investigate process to identify improvement opportunities STEP 6: Rank improvement opportunities and set objectives STEP 7: Improve process quality (apply Quality Improvement Cycle)

3. October 2002www.qimpro.com3 Step 1 Establish process management responsibilities OWNER D

4. October 2002www.qimpro.com4 STEP 1: OBJECTIVES Identify the owner in charge of the end-to-end process Identify responsibility of all process members D

5. October 2002www.qimpro.com5 STEP 1: KEY ACTIVITIES Review owner selection criteria Identify owner and process members Establish review responsibilities of owner and process members D

6. October 2002www.qimpro.com6 STEP 1: Tools/Techniques Multivoting Nominal Group Technique D

7. October 2002www.qimpro.com7 STEP 2 Define process and identify customer requirements Decide on effective measure Find out how well you are doing Establish Process ManagementReview owner selection criteriaNominal group techniqueDecide on Effective measures Establish Process Management Nominal group technique Decide on Effective measures Establish Process Management Review owner selection criteria Nominal group technique Decide on Effective measures Decide on effective measure Find out how well you are doing Decide on effective measure Nominal group technique Decide on Effective measures D

8. October 2002www.qimpro.com8 STEP 2: OBJECTIVES Understand how the process operates at a high level and what is required of it D

9. October 2002www.qimpro.com9 STEP 2: KEY ACTIVITIES Define process boundaries and major groups, outputs and customers, inputs and suppliers, and subprocesses and flows Conduct customer needs analysis Define customer requirements and communicate your own requirements to suppliers D

10. October 2002www.qimpro.com10 STEP 2: Tools/Techniques Affinity Diagram Benchmarking Block Diagram Customer Needs Analysis Customer/ Supplier Questionnaire Interview Focus Group Survey Tree Diagram D

11. October 2002www.qimpro.com11 STEP 3 Define and establish measures MEASUREMENTS M1 M2M3 M

12. October 2002www.qimpro.com12 STEP 3: OBJECTIVES Determine what needs to be measured and controlled to meet customer requirements M

13. October 2002www.qimpro.com13 STEP 3: KEY ACTIVITIES Decide on effective measures Review existing measures Install new measures and reporting system Establish customer satisfaction feedback system M

14. October 2002www.qimpro.com14 STEP 3: Tools/Techniques Brainstorming Interview Multivoting Nominal Group Technique Focus Group Survey M

15. October 2002www.qimpro.com15 STEP 4 Assess conformance to customer requirements M

16. October 2002www.qimpro.com16 STEP 4: OBJECTIVES Find out how well you are doing against customer requirements and how well suppliers are doing against your requirements M

17. October 2002www.qimpro.com17 STEP 4: KEY ACTIVITIES Collect and review data on process operations Identify and remove causes of abnormal variation Compare performance of stable process to requirements and determine chronic problem areas M

18. October 2002www.qimpro.com18 STEP 4: Tools/Techniques Brainstorming Cause and Effect Diagram Control Chart Graph Interview Multivoting Nominal Group Technique Pareto Diagram Survey M

19. October 2002www.qimpro.com19 STEP 5 Investigate process to identify improvement opportunities Copy document A

20. October 2002www.qimpro.com20 STEP 5: OBJECTIVES Identify internal process problems affecting customer satisfaction and costs Identify process simplification opportunities A

21. October 2002www.qimpro.com21 STEP 5: KEY ACTIVITIES Gather data on process problems Identify potential process problem areas to pursue Document potential problem areas Gather data on subprocess problems Identify potential subprocess problems to pursue A

22. October 2002www.qimpro.com22 STEP 5: Tools/Techniques Brainstorming Flowchart Interview Multivoting Nominal Group Technique Pareto Diagram A

23. October 2002www.qimpro.com23 STEP 6 Rank improvement opportunities and set objectives 543210543210 100 80 60 40 20 0 65% 90% 97% Missing pages Pages out of order Pages upside down Wrong cover stock Other A

24. October 2002www.qimpro.com24 STEP 6: OBJECTIVES Decide on order of fixing problems Set targets for improvement A

25. October 2002www.qimpro.com25 STEP 6: KEY ACTIVITIES Review improvement opportunities Establish priorities Negotiate objectives Decide on improvement projects A

26. October 2002www.qimpro.com26 STEP 6: Tools/Techniques Decision Matrix Graph Histogram Multivoting Nominal Group Technique Pareto Diagram A

27. October 2002www.qimpro.com27 STEP 7 Improve process quality (apply Quality Improvement Cycle) (GREEN BELT) Breakthrough Old Level New Level I/C

28. October 2002www.qimpro.com28 STEP 7: OBJECTIVES Achieve new level of process performance I/C

29. October 2002www.qimpro.com29 STEP 7: KEY ACTIVITIES Organize team and develop action plan Determine root causes (diagnostic journey) Test and implement solution (remedial journey) Hold the gains Perform periodic process review I/C

30. October 2002www.qimpro.com30 STEP 7: Tools/Techniques Action Plan Cause and Effect diagram Cause and Effect/Force Field Analysis Control Chart Data Collection Form Decision Matrix Flowchart Graph Histogram Pareto Diagram Problem Definition Checklist I/C

31. Thank You www.qimpro.com / college@qimpro.com