1. SAP Cloud for Service January 1, 2019 May 2015
© PLAUT Commercial in Confidence

2. Integration

3. Easy to use, Easy to understand
SAP Cloud for Service
Easy to use, Easy to understand
USER EXPERIENCE
MULTI-CHANNEL SERVICE
INTUITIVE FLOW
FLAG, TAG, FEED
SOLUTION FINDER*
MOBILITY
ANALYTICS
*Knowledge platform provided by partner product MindTouch or other Open Search enabled products. Content to be provided by customers.

4. Instant access, Easy to understand
Agent’s Queue
Instant access, Easy to understand

5. Instant access, Intuitive
Document Flow
Instant access, Intuitive

6. Single Screen Snapshot
Agent’s Work Place
Single Screen Snapshot

7. Single Screen Snapshot
Customer Insight
Single Screen Snapshot