1. Information for Patients & Public Workshop 14th May 2012
OVERCOMING BARRIERS
Information for Patients & Public Workshop 14th May 2012
Thanks to Sarah for invitation to speak
See patient information as integral part of our service
As librarians we’re ideally placed to provide evidence-based information

2. Worcestershire Health Libraries Community Outreach Team
Who are we?
Worcestershire Health Libraries
Community Outreach Team
We are David Chamberlain & Richard Brook. David is Lead Librarian for Community Outreach and I am in the CO Team. Our remit is to look at inequity of service and address it, develop partnership working and promote remote library services.
Part of WHL Team
NHS & Social Care Staff for all staff in Worcs. Across Trusts
Worcestershire Health Libraries – offering library services to all NHS and Social care staff in Worcestershire.
Across Trusts.
WHL sort of divided into teams and David and I are part of the community outreach service looking at promoting service to non users and to remind people we exist

3. What are we going to do?
Quick presentation on what we have done and the problems we encountered
Break into groups – what do you want to do and any problems you expect
Swap problems and suggestions options

4. Why is patient Information important?
National – Liberating The NHS/A Revolution for Patients – Peter Hill (for the die hards!)
Regional – LQAF
Local – Local Trust Annual plan and objectives
Liberating the NHS
Chapter 2 – Information for patients, service users, carers and the public
the critical role that technology and information will play in supporting self-care, at or close to home; and
information that can help people to make healthy choices, and act as the basis for taking more responsibility for their own health and well-being.
The National Review of Library Services (Prof. Peter Hill, 2008) identified the following key theme and role for the NHS Library Services of the future:
Library services in the NHS should support:
clinical decision making by patients, their carers as appropriate, and health
Professionals
LQAF 5.3l
 Library/knowledge services are developed to support information provision for the patient and/or the public.
WAHT
Annual plan and objectives
Patient centred/ improve patient exp./ develop pt centred culture
 4.3 The KM Strategy aims to:
• Provide employees, members, and patients with the skills to find, share, evaluate and organise knowledge, as well as undertake research (SKILLS)
Acute Trust annual plan and objectives and KM strategy – Access to Knowledge (Skills)

5. What were/are the problems?
Attitudes
Focus and Drivers
Partnerships and different sectors
Know who’s who, allow plenty of time & drive
The Public’s behaviour
Be precise, know the limits
1 – staff unsupportive – “why members of the public and not our own staff?” Therefore had to be clear what we were doing and ensure it was supported by strategy (at all levels) 1 week out of 52 also do gp roadshows, isps, focus groups and specific training
2– different partners/ different structures, communication and motivation.
Important to know who were the decision makers and invite them to meetings or at least speak to them (Inspire contacts helped – don’t be afraid to ask are you the right person) allow plenty of time to iron out creases – summarise delegate and name people to actions do not assume
3 We are representatives of the nhs and are therefore on public display – people are varied and give different responses, polite, rude and mad. Therefore be comfortable with what you do (ex-psychiatric nurse), be clear what you want to do/ offer and know your limits, direct people to their clinicians if need be and know your own limits – you are not there to diagnose but to direct people to evidence-based information

6. Now we will break into group work
Thank you
Happy to answer questions later
Now we will break into group work
Thank you
Will now break into groups and spend 10 minutes in a goup looking at what you would like to do and the problems you might face
We will then swap the papers round and a different group suggest a solution or a way round that problem and then at the end I will ask one person to go though the problem and solution.