1. The Federal Aviation Administration Presented By: Rick Baker
ATS Evaluation Programs
The Federal Aviation Administration
Presented By:
Rick Baker

2. ATS Evaluation Programs
What is the purpose of an evaluation?
How is an evaluation conducted?
Evaluation Findings?
What does an ATS Unit do with an evaluation?

3. What is the purpose of an evaluation?
Maintain the highest level of service
Standardization

4. How is an evaluation conducted?
Before the evaluation…
During the evaluation…
After the evaluation…

5. How is an evaluation conducted?
Before the evaluation…
Notification
Evaluation Packages

6. How is an evaluation conducted?
During the evaluation…
Inbriefing
Evaluating
Checklist
Ratings
Is it a problem?
Daily Briefing
Draft Report
Outbriefing

7. How is an evaluation conducted?
Evaluating
Operational monitoring
Evaluators plug-in with controllers
Typical monitor times range from hours, depending on facility size
Adherence to procedures
Safe and efficient operating practices
Observe operational oversight
Discuss observations at evaluation team meeting to determine trends

8. How is an evaluation conducted?
Evaluating
Procedures Review
Are procedures in compliance with regulations?
Do procedures promote safe and efficient movement of aircraft?
Are procedures current?
Are the procedures being used?
Do controllers understand procedures?

9. How is an evaluation conducted?
Evaluating
Personnel Interviews
Can highlight problem areas in a facility
Can be validated through research
Can be an indicator of employees’ commitment to the ATS mission
Customer Feedback
Contact air carrier, military and general aviation users
Contact nearby ATS facilities
Solicit feedback on quality of service

10. How is an evaluation conducted?
After the evaluation…
Outbriefing
Brief on evaluation findings
Discuss recommendations for correction
Discuss target dates for corrective action
Present ATS Unit Manager with critique
Final Report
Formal presentation of evaluation findings
Report Format
Sample Report
Due 30 days after outbriefing

11. Evaluation Findings Satisfactory Unsatisfactory Not Applicable
Not Observed
Not Rated
Tracking Control Numbers

12. Evaluation Findings Tracking Control Numbers 00-A-XXXX-01U-FE
“00” last two digits of year of evaluation
“A” type of ATS unit
A = En-route (ACC)
T = Approach (APP) and Aerodrome Control Tower
F = FIC, AFIS, etc.
“XXXX” ATS unit identification
“01U” item tracking control number and rating
U = Unsatisfactory
“FE” type of evaluation conducted
FE = Full unit ATS evaluation
DA = Desk audit
FU = Follow-up evaluation
SP = Special evaluation

13. What does an ATS Unit do with an evaluation?
Listen
Respond
Required for all unsatisfactory ratings
Action Plan
First Response
Second Response
Problem correction mandated within a predefined time limit