1. Comprehensive Program Review October 19, 2012
McGrath House
Comprehensive Program Review October 19, 2012

2. PROGRAM HIGHLIGHTS Facility Repairs Staffing Initiatives
Maintaining Program Services During Challenging Times
Improvement in Recruitment & Hiring Practices
Peer Support From Other SJS Programs
New Fenway Advisory Board Membership
McGrath House Resident Activity Schedule
Improved FBOP Audit Results
MA Parole Service Satisfaction

3. AREAS IN NEED OF IMPROVEMENT
Physical Environment
Engagement of Personnel in Service Model
Recruitment & Hiring Practices
Use of Interns
Cross-training of Staff
Training/Morale/Support/Supervision
Use of Evidence–Based Practices
Improved Relationship With SCSD

4. STAFFING Staff Turnover Rates• Performance Evaluations•
Staff Training•

5. Turnover Rate (March-August 2012)
Last CPR, the turnover rate for McGrath was 12.9% (Dec 2010-November 2011)
Data obtained from MMRs

6. Staffing (March-August 2012)
OVERDUE PERFORMANCE EVALUATIONS
March August 2012
Month FT PT
March 1 2
April 3
May
June
July
August
Average
1.17
2.5
Total of 7 FTE’s and 15 PTE’s with overdue performance evaluations between March – August 2012.
Last CPR had a total of 2 FTE’s and 5 PTE’s with overdue performance evaluations from June November 2011.
Data obtained from HR Department & HR Personnel Summary

7. Staff Training Hours (March-August 2012)
Data obtained from MMRs

8. PROGRAMMING Utilization Successful Completions Completion with:
- Employment
- Permanent housing

9. Utilization (March-August 2012)
Last CPR, McGrath House had an average of 12 clients for a six month period
This CPR, McGrath House had an average of 19.5 clients for the above six months
Current utilization rate for the above six months is 65%
Data obtained from MMRs

10. Program Completion (March-August 2012)
Average of 70.48% of clients completed with employment. Last CPR 95% of completed with employment.
Average of 72.14% of clients completed with housing. Last CPR 95% completed with housing.
Average of 34.29% of clients were terminated before completing the program.
Average of 71.13% of clients successfully completed the program. Last CPR, 89% successfully completed the program.
Data obtained from MMRs

11. CLIENT RELATED
Clinical Hours
Walk-Aways
Medication

12. Clinical Hours (March-August 2012)
Data obtained from MMRs
Total Hours: 786
Total Life Skills Hours: 296
Total Cognitive-Behavioral Hours: 490
Average Total Hours per client/month: 6.5
Average Life Skills Hours per client/month: 2.45; last CPR was 5 hours.
Average Cognitive-Behavioral Hours per client/month: 4.04; last CPR was 4 hours.

13. McGrath Walk-Aways Month McGrath SCSD McGrath FBOP McGrath Parole
March
April
May
June 1
July
August
TOTAL
Data obtained from MMRs

14. MEDICATION INCIDENTS & OCCURRENCES (March-August 2012)
Average of .33 medication incidents and occurrences per client/month
Total of 2 medication incidents and occurrences (March – August 2012)
Last CPR, no medication incidents over that time period.
Data obtained from MMRs

15. Quality Assurance
Key MMR Results• Satisfaction Surveys•

16. KEY MMR RESULTS 99.5% negative client drug tests
All new staff attended New Employee Orientation
Three written commendations
1,376 community service hours for the six month period

17. CLIENT SATISFACTION SURVEY

18. CLIENT SATISFACTION SURVEY - CONTINUED

19. CLIENT SATISFACTION SURVEY - CONTINUED

20. CLIENT SATISFACTION SURVEY - CONTINUED

21. CPR ACTION PLAN
See Handout