1. OUR MISSION:
“To protect and serve the citizens of Conroe and exceed their expectations.”

2. Theme and Logo “Working Together” – “Building Efficiency”
Conroe Lean takes team work
Conroe Lean teams raise up the City
Victory is achieved by working as a team

3. Goals via Acronym C L O E N A R N E Continuous Improvement
Our Responsibility N
New Ways to Serve R
Researching “Best Practices”
Oversight of Public Dollars E
Everyone’s Job L
Leading by Example E
Exceeding Expectations A
Achieving Great Results N
Never Accepting the “Status Quo”

4. Infiltration Process Review Bright and Lean Ideas Annual Cookouts
Kickoff
Event
Inspirational
Quotes
Monthly
Newsletter

5. and Exceed Expectations
Conroe Lean
Using what you know and can do
to make continuous improvements
and Exceed Expectations
Raise Quality
Lower Costs
Save Time

6. 5 Common Wastes Waiting Accuracy/Adequacy Defects Staffing Transport
Excesses

7. W a i t i n g is a Waste Information Documentation Assistance Copier
Machinery
Work
Approvals
Corrections
Supplies
Inventory

8. Waiting Wastes Come From …
Poor Communication
Outdated Technology
Poor Balance of Tasks
Unclear Expectations
Poor Layout of Work Space
Insufficient Resources
Poor Quality of Work and/or Supplies

9. Accuracy/Adequacy Defects are a Waste
Mistakes
Poor
Instructions
Incomplete Work
Not Understanding
Customer Needs A C B
Poor Process Order

10. Accuracy and Adequacy Defects Come From …
Not Taking Time to Understand the Customer Needs
Poor Order of Steps in a Process
Mistakes
Poor or Incomplete Instructions
Doing Incomplete Work

11. Staffing Wastes Not Using Employee… Noncompetitive Low Training
Investment
Noncompetitive
Pay
Poor Hiring
Practices
Not Using Employee…
Abilities
Knowledge
Skills

12. Staffing Wastes Come From …
Poor Hiring Practices
Low or No Investment in Training
Not Using Employee
Knowledge
Skills
Abilities
Noncompetitive Pay
Old Guard Thinking
Political Atmosphere
Business Culture Differences

13. Transport Time Wastes Poor Filing Large Disorganized Storage Areas
Space
Inefficient
Batching
Poor Office
Layout
Poor Understanding
Of Process Steps

14. Transport Wastes Come From …
Poor Understanding of the Process Steps
Inefficient Layout of Offices
Disorganized Work Spaces
Overly Large Storage Areas
Inefficient Batch Sizes
Poor Filing
Vague and/or Confusing Labels
Combined Groups and Classifications

15. Excesses Cause Waste Unbalanced Work Load Redundant Approvals Too Many
Requisition
Signature 1
Signature 2
Signature 3
Signature 4
Signature 5
Purchase Order
Invoice
Unbalanced
Work Load
Redundant Approvals
Too Many
Supplies
Reports with
Duplicated
Information
Unneeded
Reports
Misuse of
Automation

16. Excesses Come From … Unbalanced Work Loads Redundant Approvals
Unneeded Reports
Reports With Duplicated Information
Misuse of Automation
Overstocked Supplies/Inventory

17. Why do we do What we do Always Ask The Way we do it?
Active Lean Thinking
Always
Ask
Why do we do
What we do
The Way we do it?

18. Plan Do Act Check Monitor & evaluate results
Make adjustments as needed
Implement solutions
Identify problem or process
Create solutions
Plan Do
Check
Act

19. Ownership Encourage Empower
Process Review Teams
Ownership
First time to serve on a Process Review Team
Opportunity to learn how the process works
Team Member "A"
Second time to serve on a Process Review Team
Opportunity to have help from coworkers in making process improvements
Team Member "B"
Third time to serve on a Process Review Team
Opportunity to serve as leaders in the Conroe Lean Process
Team Member "C"
Encourage
Empower

20. Process Review Steps

21. Swimming Lessons Process

22. Identify Process Steps

23. Assigning Time to Steps

24. Brainstorming

25. On-Line Registration Process

26. On-Line Classes Available

27. Conroe Lean Estimated Savings
Total Estimated Savings to Date
Description
Hard Dollar
Soft Dollar
Preliminary Savings to Establish the Conroe Lean Program $
1,281,894
100,000
Process Review Teams
236,370
272,899
Bright and Lean Ideas
70,303
94,000
Department Self-Initiated Savings
188,048
1,750
Total Conroe Lean Estimated Savings to Date
1,776,615
468,649
Total Hard + Soft Dollar Estimated Savings
2,245,264