1. Engaging Interset Support Contacting and Hours of Operation March 2017
THE WORLD’S SMARTEST ANALYTICS PLATFORM
Enabling innovative security teams to pinpoint true threats
Engaging Interset Support
Contacting and Hours of Operation
March 2017

2. Interset Support – Engaging Us
Interset Support can be contacted in 3 ways. Logging tickets can be accomplished through the web, by ing or by phone. You can also contact your assigned Technical Relationship Manager directly through or phone or you can contact Support management. These contact details are listed blow or in the case of individual contact information, will be provide once support commences. Web Phone (613)

3. Interset Support – Coverage
Normal hours of support run from 9:00 AM EST to 8:00 PM EST. Questions or issues raised during this time will be logged and clients should expect either an or a phone call back depending on the severity of the issue. Should an issue arise out of normal business hours, depending on the severity and impact, Interset Support can be available. This support is offered for production down issues that require immediate assistance. Other issues pertaining to the system will be addressed next business day. To reach support after hours, please and mark you issue as URGENT and PRODUCION DOWN and someone will return your communication. If work is planned on a system for after normal hours, arrangements can be made in advance should the customer or Interset feel it beneficial to be available. These maintenance windows should be scheduled as much as possible and if possible ample notice provided to Interset Support so arrangements can be made to provide coverage.