1. 2007 Grants.gov Adobe Forms Solution

2. Adobe Forms Processing
Main Aspects of Forms Processing
Stitching
Reader Extension (Assign Rights)
Separating Attachments from XML
Generating XML from PDF
No changes to schema or XML
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3. Adobe Forms Stitching Stitching
Accomplished through custom JAVA components
Adobe forms stored as XDP files
Stitching component takes multiple XDP files and produces a single unified XDP file
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28. Grants.gov 2007 System January 17, 2007 Program Advisor Update vincent.sprouls@hhs.gov

29. Grants.gov Agency Advisors,
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30. S2S Update Received over 1,200 application
Over 80 organizations are either registered in production or are testing
For both applicant and agencies, please check your expiration of your certificate and when you need to update it, get it in at least 2-weeks prior to expiration
Recently released guidelines for AT testing
Will start a list serve in the very near future
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31. Grants. gov 2007 System January 17, 2007 Communications michael
Grants.gov 2007 System January 17, 2007 Communications

32. Grants.gov Website Website Update Complete by January 30, 2007
Not a Re-design
Revising the Site Map
Refreshing Content
Site will be More “User Friendly”
Plan to Conduct Usability Testing in February
Feedback will be Incorporated Prior to April 1st Launch Date
Grants.gov Site Survey
Working w/ Foresee to Revise Survey
Today Anyone Can Fill out the Survey
Looking for Alternatives to Survey Only Those Individuals Utilizing the Site versus “Surfing”
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33. Communications Grants.gov Communications Schedule Established
Maintains On-going Grants.gov Communications with the Grant Community
Communications Ramped Up Towards April 1st
Communicate Grants.gov System Integration
Adobe Forms Transition
Google Search Functionality
Brochures Updated: Located on Grants.gov; Resources; Outreach Material
Overview Brochure
Registration Brochure
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34. Communications
Outreach Process in Place for Requesting Grants.gov Training/Presentations
Standard Request Form Submitted to Grants.gov Michael Pellegrino
Training Material Updated February
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35. Reaching out to the Grants Community
During FY 2006 the Grants.gov Team
Engaged more than 15,000 individuals
Participated in over 115 separate meetings, trainings, conferences, teleconferences, and presentations
Reached stakeholders in 24 states and Washington, DC
The Grants.gov Help Desk provided the following:
Number of customers serviced: 92,907
ed responses to questions: 29,978
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36. Contact Center December Accomplishments
December represented the best monthly performance to date for the Grants.gov Tier 1 helpdesk
91% Service Level, target is 85% (SL = % of calls answered within 30 seconds)
1.91% Abandon Rate, target is 5% (AR = % of calls that hang up before reaching a CCO, Customer Care Operator)
0.37 minutes Average Speed of Answer (ASA = average wait time for caller to get to a CCO)
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37. Contact Center December Accomplishments
Large NIH closing on 12/1/06, Tier 1 handled record call volume and positively exceeded performance targets
Launched Grants.gov phone support at Ft. Worth, TX contact center (7 CCOs)
Continued progress made on obtaining specific agency and sub-agency information from Applicants
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38. December Top Contact Types
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39. Agency Collaboration
Grants.gov Process in Place to Meet Surge Increase in Applications
Planning Needed Between Agency Leads and Grants.gov Program Advisers
Expected Number of Applications per Closing Essential for Planning
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40. Grants.gov PMO Support
Visit website and provide feedback via
GRANTS
Visit FAQs:
Training others on Grants.gov please contact us and we can provide assistance or materials.
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41. Grants.gov 2007 System January 17, 2007 Quality Assurance & Customer Service Christopher Zeleznik Operations Lead, Grants.gov PMO

42. Quality Assurance Quality Assurance Reviews Conducted to:
Establish Peak System Performance
Effectively Manage Acquisition Process and Optimize Return on Investment
Monitor Contractor Performance
Improve Level of Customer Satisfaction
Ensure Business Process Improvements through Customer Feedback and Analysis of System Statistics
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43. Q&A