1. Chapter 6
Listening

2. Importance of Listening
Good listening paramount to some positions
Importance of listening skills for a speaker
Hearing vs. listening

3. Hearing vs. Listening Reasons you may hear but not listen:
Focused attention?
Distractions
Inaccurately processing messages
Not thinking critically

4. The Listening Process Selecting Attending Understanding Remembering
Responding

5. The Values of Listening Well
Helps your career
Saves you time and money
Creates opportunity
Strengthens relationships
Helps us to accomplish our goals

6. Listening and Critical Listening
Different forms of listening
Appreciative
Empathic
Informational
Critical
Focus in this class is on informational and critical

7. Listening Challenges Environmental Factors Hearing challenges
Multitasking
Boredom and overexcitement

8. Attitudes About Listening
Privileging talking
Overconfidence
Lack of concentration
Jumping to conclusions
Listening Apprehension

9. Ethics of Listening Defensive Listening Selective Listening
Insensitive Listening
Self-Absorbed Listening
Monopolistic Listening
Pseudolistening