1. How are we doing? Performance Summary April 17 – December 17
Gas Servicing
Homes
Rents
Repairs
23.05
is the average number of days
it takes us to let an
empty property
96.51%
of the rent we are due this year has been paid
94.47%
of repairs were completed
right first time
99.96%
of our homes have a
Current
Gas Safety
Certificate
£491.87
is the average debt for each
tenant who is currently
in arrears
96.88%
of repair appointments
were kept
289
properties have
been let
Complaints
Anti Social Behaviour
922 complaints were received, they were about the following…
141 ASB reports were received, they were about the following…
86%
were resolved as ‘Quick Resolutions’
The remaining were resolved in an average of 12 Calendar days.