1. Travel Program Overview
3/31/2017
Travel Program Overview
UCG Travel Department
Assists Travelers
Questions/issues
Management reporting
Policy monitoring
Emergency tracking
Travel supplier management
Coordinate corporate savings programs qualifying trips (i.e. airfare exceeds $500)
UCG Dedicated Travel Agency
World Travel, Inc
Offers online booking through Cliqbook
UCG agent team to assist by telephone
Available 24 hours a day 7 days a week
Provides assistance when booking online
Assists with questions or issues
Checks for lower fare options on all tickets (booked online or by telephone)
Online Booking Tool
Cliqbook (Concur)
Best in class
Easy to use
Familiar look and feel of leisure Web sites
Access to Web fares
Simple process to book air, car, and hotel
Trip library (upcoming and past trips)
Travel Web Portal
Access to your traveler profile
UCG corporate travel policy
Access the online booking tool
Link to frequently used traveler Web sites
UCG office directory
Travel industry update
Travel program overview & FAQ

2. 3/31/2017
Important Tips
Book all single destination trips online – access the online booking tool at
Book as far in advance as possible
Call UCG’s travel agency for questions and to book complicated, multiple destination trips
UCG Internal Travel Department will assist you with special requirements (meetings, groups, policy, and trips with fares over $500, etc.)
Call World Travel to cancel or change reservations (whether originally booked online or by telephone)
Air, car and hotel will be direct billed to UCG

3. UCG Travel Policy Key Points
3/31/2017
UCG Travel Policy Key Points
Select the lowest available airfare, considering all options including, non-refundable tickets, connections and/or alternative airports
Limit changes that incur additional cost
Car rentals should be booked through Avis and Budget unless not available
Contact the Corporate Travel Department if your flight exceeds $500
Business travel must be purchased through World Travel either online at or by telephone at
Review the complete travel policy prior to travel. Policy is available at click on

4. 3/31/2017
Getting Started
Go to create a new traveler profile by clicking
User ID is your corporate address
Create your personal password
Enter your company as UCG, even if you work for another division
Enter frequent flyer programs, contact info, personal preferences, etc.
Contact the Online Help Desk at if you need assistance
Your profile will be built within 24 hours. Click the link to book travel
Your profile must be completed prior to traveling for UCG

5. 3/31/2017
Contact Information
Questions, Changes, Cancellations, Site Navigation
call online help at
24/7/365 Agent Support available at
UCG Corporate Travel Department to assist with meetings/group travel, flights over $500, policy questions, vendor related issues
Dana Haskell, Travel Manager
Emily Waite, Travel Associate

6. UCG Travel Portal 3/31/2017 Book travel online Click here for Help
Read Travel Policy
Contact UCG Travel Agents
Contact Corporate Travel Department

7. 3/31/2017
Cliqbook Login Page
Enter your UCG address and the password you created in your profile
NOTE: You must have completed a traveler profile 24 hours prior to accessing the booking tool

8. Cliqbook Home Page 3/31/2017 Company Notes:
It is very important to read this before starting
Cliqbook Home Page

9. 3/31/2017
Destination Map
Click on the destination map to visually select city. If city is not shown, click in the approximate location for a list of airports in that area. Or enter your destination and arrival city by name, airport, or airport code.

10. Flight Search Criteria
3/31/2017
Flight Search Criteria
Cities can be auto populated using the destination map
Search for flights, cars, hotel and rail
Expand or narrow your search (i.e. select +/ - 2 to search 2 hours before and 2 hours after your specified time
Search by Price to view the lowest fares available or search by Schedule to view a greater number of fights

11. View by Price or Schedule
3/31/2017
View by Price or Schedule
Search by Schedule to view more options – Click on the Airline Icon for Additional Options
Note: if you cannot find suitable options please call UCG’s dedicated agents for assistance

12. 3/31/2017
Sort Results

13. Select Seats, Reserve Flights
3/31/2017
Select Seats, Reserve Flights
Reserve Flights
View /Select Seat

14. 3/31/2017
View Seat Map

15. 3/31/2017
Book Car Rental
Select from UCG’s
preferred suppliers

16. 3/31/2017
Book Hotel

17. Review Travel Details 3/31/2017
NOTE: Reservations are sent to the Corporate Travel Department for review approval

18. Enter Trip Booking Information
3/31/2017
Enter Trip Booking Information
Complete required fields
Enter special requests – i.e. please book this special rate conference hotel

19. Add Comments to the Agent
3/31/2017
Add Comments to the Agent
My preferred seat was not available, is it possible to waitlist me for it?
(provide preferred seat)
I thought there was a 1:00pm flight but could not find it so I booked an earlier flight.
Can you check to see if I can book a later flight instead?
I am attending a conference and need to stay at the conference hotel, please book it for me
(provide hotel, conference name, and special rate).
Please book my same itinerary for my colleague.

20. 3/31/2017
Purchase Ticket
Your reservation is not complete until you click “Purchase Ticket”

21. 3/31/2017
Final Conformation
Verify that you received this “Finished” message. Be sure you have a Trip Record Locator.
World Travel will you a copy of your itinerary once the agency has issued your ticket.

22. Booking Travel Just Got Easier!
3/31/2017
Booking Travel Just Got Easier!
Questions? Call Dana Haskell at Check out the FAQs click on
Help