1. Park Road and Old Dean PPG 2016
‘A centre of excellence delivering high quality care where patients and staff choose to be’
Park Road and Old Dean PPG 2016

2. Where has the last year gone?
‘A centre of excellence delivering high quality care where patients and staff choose to be’
Where has the last year gone?
1st April saw the merge of Park Road and Old Dean Surgeries
Held another successful patient event
Increased ‘bookable’ appointments
Developed the Care Co-ordinator role
Increased carers support
Gained:
4 new salaried doctors (2 left to have babies)
2 new nurses
4 new receptionists

3. Completed the renovations: Minor Ops now downstairs
‘A centre of excellence delivering high quality care where patients and staff choose to be’
Completed the renovations:
Minor Ops now downstairs
Welcomed ICT to Park Road
Improved GP Survey results by an average of 9.4% overall

4. NHS SURREY HEATH CCG
Latest survey results
January 2016 publication

5. Overall experience of GP surgeries

6. Overall experience – how the CCG’s practices compare
Overall, how would you describe your experience of your GP surgery?
Percentage of patients saying good
CCG
Practices
National Average
94% compared to 89% last year
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: National (836,967); CCG (1,002); Practice bases range from 101 to 118
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
%Good = %Very good + %Fairly good

7. Access to GP services

8. Ease of getting through to GP surgery on the phone: how the CCG’s practices compare
Generally, how easy is it to get through to someone at your GP surgery on the phone?
CCG
Practices
National Average
Percentage of patients saying it is ‘easy’ to get through to someone on the phone
88% compared to 77% last year
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: National (849,770); CCG (1,021); Practice bases range from 102 to 122
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
%Easy = %Very easy + %Fairly easy

9. Helpfulness of receptionists at GP surgery: how the CCG’s practices compare
How helpful do you find the receptionists at your GP surgery?
CCG
Practices
National Average
Percentage of patients saying receptionists at the GP surgery are ‘helpful’
90% compared to 88% last year
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: National (849,199); CCG (1,021); Practice bases range from 103 to 122
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
%Helpful = %Very helpful + %Fairly helpful

10. Making an appointment

11. Success in getting an appointment: how the CCG’s practices compare
The last time you wanted to see or speak to a GP or nurse, were you able to get an appointment to see or speak to someone?
CCG
Practices
National Average
Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse
94% compared to 82% last year
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: National (815,057); CCG (991); Practice bases range from 95 to 120
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
%Yes = %Yes + %Yes, but I had to call back closer to or on the day

12. Convenience of appointment: how the CCG’s practices compare
How convenient was the appointment you were able to get?
CCG
Practices
National Average
Percentage of patients saying their appointment was ‘convenient’
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those able to get an appointment: National (703,182); CCG (905); Practice bases range from 83 to 112
Base: All those who got an appointment: Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
%Convenient = %Very convenient + %Fairly convenient

13. Overall experience of making an appointment: how the CCG’s practices compare
Overall, how would you describe your experience of making an appointment?
CCG
Practices
National Average
Percentage of patients saying they had a ‘good’ experience of making an appointment
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
Base: All those completing a questionnaire: National (811,562); CCG (983); Practice bases range from 96 to 117
%Good = %Very good + %Fairly good

14. Waiting times at the GP surgery

15. Waiting times at the GP surgery: how the CCG’s practices compare
How do you feel about how long you normally have to wait to be seen?
CCG
Practices
National Average
Percentage of patients saying they ‘don’t normally have to wait too long’
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
Base: All those completing a questionnaire: National (815,634); CCG (990); Practice bases range from 97 to 119

16. Perceptions of care at patients’ last GP appointment

17. Confidence and trust in the GP: how the CCG’s practices compare
Did you have confidence and trust in the GP you saw or spoke to?
CCG
Practices
National Average
Percentage of patients saying they have trust and confidence in their GP
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
Base: All those completing a questionnaire: National (821,488); CCG (990); Practice bases range from 95 to 118
%Yes = %Yes, definitely + %Yes, to some extent

18. Perceptions of care at patients’ last nurse appointment

19. Confidence and trust in the nurse: how the CCG’s practices compare
Did you have confidence and trust in the nurse you saw or spoke to?
CCG
Practices
National Average
Percentage of patients saying they have trust and confidence in their nurse
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
Base: All those completing a questionnaire: National (796,042); CCG (964); Practice bases range from 94 to 117
%Yes = %Yes, definitely + % Yes, to some extent

20. Satisfaction with the practice’s opening hours

21. Satisfaction with opening hours: how the CCG’s practices compare
How satisfied are you with the hours that your GP surgery is open?
CCG
Practices
National Average
Percentage of patients saying they are ‘satisfied’ with the hours their GP surgery is open
85% compared to 68% last year
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base]
Base: All those completing a questionnaire: National (837,583); CCG (1,006); Practice bases range from 99 to 119
%Satisfied = %Very satisfied + %Fairly satisfied

22. ‘A centre of excellence delivering high quality care where patients and staff choose to be’
What next?

23. ‘A centre of excellence delivering high quality care where patients and staff choose to be’
In 2016 we aim to:
Obtain a ‘Good’ or higher rating on CQC visit
Improve communication by providing information packs available in the waiting room. These will include
Family Pack
Carers Pack
Cancer Pack
Young Persons guide
New Patient leaflet
Car parking leaflet
All available in large print
Launch our TXT messaging system
Waiting room refurbishment at Park Road
Improve the Minor Operation and Family planning facilities
Develop business case for development on the Old Dean site
Recruit GPs
Hold Patient event
Reform PPG to ensure that the Old Dean population have a patient group that identifies needs bespoke to the population