1. Section IV Transportation Unit 1 Air Transportation By Wang Yaping

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3. About United Airlines 1 United Airlines operates more than 3,600 flights a day on United®, United Express® and TedSM to more than 210 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C.

4. 2 With key global air rights in the Asia- Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United is also a founding member of Star Alliance, which provides connections for our customers to 842 destinations in 142 countries worldwide.

5. Business resources United offers a number of programs and services designed to meet the needs of business owners, travel managers, meeting planners and other business decision makers.

6. United Cargo For your airport-to-airport air cargo shipping needs, look to United Cargo. A leader in providing highly reliable transportation solutions.

7. CAAC: Civil Aviation Administration of China In 2005, the total industry carried a total air traffic of billion ton-km, million passengers, ton cargo and mails, representing increase of 28% and34 % respectively to that of previous year. Air routes for scheduled flights totaled 1257, including 1024 domestic routes and 233 international

8. All targets of civil aviation were fulfilled with a sustained, overall and fast increase.

9. Dialog : On Plane Passenger (P)/ Stewardess (S) S: Welcome. P: Could you ___ me to my seat please? S: ___. May I see your boarding card, please? 28A. ___, please. P: Thank you. S: This is your seat, maam.

10. P: May I take the seat by the aisle? I can get a better __ from here. S: Sorry, Im afraid not. This seat is ___. Please have a seat according to your boarding card. S: Please put your hand luggage under your seat or into the.

11. S: please fasten your. S: The plane is to take off. Please ______ telecommunication equipment, including mobile phone and computer. S: __________? Coffee, water, lemonade, orange juice, or carrot juice? P: Id like some tomato juice. S: Yes, maam. Here you are.

12. P: Miss, Im a bit cold. ___________? S: Yes, maam. Here is your blanket. P: Thank you. S: Maam, you look pale. ________? P: I dont know. I just dont feel easy. S: Take it easy. Ill give you some medicine. It will help you.

13. P: This seat is uncomfortable. ______? S: Sure. Please press the button _____ and _______ or lean against it back. Is it better now? P: Yes. Its better now. Thank you. S: _______.

14. P: I dislike being fastened. May I ________? S: Yes, maam. But we suggest you ____________. S: Im afraid not, maam. You know our plane is to land.

15. Key expressions Is this seat taken? May I take an aisle seat? Id like a window seat. My boarding card says my seat is 11E. Excuse me, sir, this is my seat. Excuse me, maam, but Im afraid youve mistaken your seat. Yes, please. Sorry, this seat is occupied. Oh, sorry, I made a mistake. Oh, yes, but may we exchange our seats? You know my kid, a 6-year- old boy, likes enjoying the view from the window.

16. Excuse me, stewardess. This is my first time to take plane. Would you show me to my seat? Certainly. May I see your boarding card? Its 11G. This way, please.

17. How long is the flight to Bangkok? When will we be on Tokyo? When are we going to be landing? How long does it take to arrive at Singapore? Will we be landed as scheduled? It will fly for 2 hours. We will arrive in around 2 hours, thats 5:30 p.m.. We are to land pretty soon. Please fasten your seat belt for we are to land now.

18. Can I help you with your safety belt? Please fasten your seat belt. May I unfasten the seat belt? Can you show me how to take off the safety belt? We suggest wear it loosely buckled. Make sure your seat belt is fasten when taking off and landing. We are passing through some turbulence right now. Please fasten your seat belt.

19. Would you help me to put my suitcase into the overhead compartment? Where can I put my luggage on? Let me help you to put your bag in the overhead bin. Please put your hand luggage under your seat. All carry-on luggage must be placed underneath the seat in front of you or in the overhead compartment.

20. Booking Air Tickets What are the flights to Beijing? How many flights to Beijing a week? There are flights to Beijing everyday/every other day/on Mondays, Wednesdays and Fridays. Id like to book two air tickets for FLT CA 1556 to Shenzhen on Oct.10th, economy class, please. When do you like to depart? 4 flights are available from 8:30 in the morning to 5:40 in the afternoon. Discounted tickets have been sold out.

21. You need to book your air tickets 10 days in advance to your traveling day for discounted tickets. If you book tickets in several days advance to your traveling (day), you have the chance to get the discounted tickets, possibly up to 70% off. Frequent clients are provided with free-flight- miles bonus. Passengers holding CMCC VIP Card enjoys free lounge service /free luggage service.

22. Id like a seat by the window and in the rear/front cabin. Do you have any aisle seat? I want a seat in the smoking section. Can you give us two seats close to each other? Children under 12 and the disabled are not suggested to take the seat by the emergency exit.

23. Miss, Im feeling a bit cold. Can I have a blanket? Sure, please wait a minute. Im not feeling well. Can you give me a glass of water? The paper pack is in the bag on the back of the seat in front of you. Press this button then you can fold up the meal table. For special requirement, please press the call button above your head. The ground temperature at destination airport is 25C, cloudy.