1. National Healthcare Charter – 2016
Peamount Healthcare
National Healthcare Charter – 2016

2. Clear information about appointment times, dates and locations
Access
Good Care in good time
Access to doctor/GP
Clear information about appointment times, dates and locations

3. Dignity and Respect
Dignity
Respect
Compassion
Diversity

4. Safe and Effective Services
Safe, clean environment
Clean hands
Clear information

5. Attitude, Behaviour & Communication
Considerate and respectful

6. Behaviour
Polite
Quiet environment
Consent
Confidential

7. Positive body language Check you have understood
Communication
Clear information
Good Communication
Positive body language
Check you have understood

8. Give Feedback or Make a Complaint
Accountability
Speak Up Group
Advocacy Group
Member of staff
Independent advocate
Compliments and complaints officer
House meeting
A family member
Give Feedback or Make a Complaint