1. I n t e g r i t y - S e r v i c e - E x c e l l e n c e
Air Force Network Operations (AFNetOps) with an Enterprise IT Service Desk
(ESD) Focus
Mr. Chris Logan
HQ AETC/A6XX
I n t e g r i t y - S e r v i c e - E x c e l l e n c e 1

2. Overview AFNetOps Vision AFNetOps Overview Roles and Responsibilities
Standard Level of Service
CSAs Role in AFNetOps
ESD Migration Path

3. What is AFNetOps? Air Force Network Operations provides:
One Air Force, One Network
Command and control of all AF enterprise terrestrial, space, and airborne networks
Consolidation of network resources
Centralized network management
Increased network security

4. AFNetOps Overview Constructs and Functions
AFNOC
Barksdale
Air Force Network Operations Center (AFNOC)
Ensures AF networks are capable of conducting, supporting and advancing coalition, joint, AF, and interagency operations
Directs actions of I-NOSC and Enterprise Service Units
I-NOSC
83 NOS - Langley 561 NOS - Peterson
ESU
Langley, Peterson,
Ramstein, Hickam
APC
Scott, Andrews,
Gunter (others TBD)
Air Force Network Operations Center (AFNOC) = Ensures AF networks are capable of conducting, supporting and advancing coalition, joint, AF, and interagency operations. Directs actions of I-NOSC and Enterprise Service Units.
Integrated Network Operations and Security Center (I-NOSC) = Provides situational understanding to the AFNOC; remotely administers network transport equipment; remotely administers network defense equipment; directs scheduled touch maintenance; executes AFNOC NTO; centrally managed Core IT Services
Enterprise Service Unit (ESU) = Provides remote system administration of , file, and other core network services.
Area Processing Center/Capability (APC) = Provides central storage of servers.
Enterprise IT Service Desk (ESD) = one help desk for CSAs support to the customer (account creations, basic network trouble shooting)
Communications Focal Point (CFP) = the focal point for all AFNetOps inject into the base.
Network Control Center (NCC) = Responsible for “touch maintenance”, maintaining special base functional systems, and responsible for the last 400 feet (basic network maintenance). They will action I-NOSC tasking as required.
ESD
Lackland, Ramstein,
Gunter, Hickam
CFP
All Bases
NCC
All Bases

5. AFNetOps Overview Constructs and Functions
AFNOC
Barksdale
Integrated Network Operations and Security Center (I-NOSC)
Provides situational understanding to the AFNOC
Remotely administers network transport equipment
Remotely administers network defense equipment
Directs scheduled touch maintenance
Executes AFNOC Network Tasking Order (NTO)
Centrally managed Core IT Services
I-NOSC
83 NOS - Langley 561 NOS - Peterson
ESU
Langley, Peterson,
Ramstein, Hickam
APC
Scott, Andrews,
Gunter (others TBD)
Air Force Network Operations Center (AFNOC) = Ensures AF networks are capable of conducting, supporting and advancing coalition, joint, AF, and interagency operations. Directs actions of I-NOSC and Enterprise Service Units.
Integrated Network Operations and Security Center (I-NOSC) = Provides situational understanding to the AFNOC; remotely administers network transport equipment; remotely administers network defense equipment; directs scheduled touch maintenance; executes AFNOC NTO; centrally managed Core IT Services
Enterprise Service Unit (ESU) = Provides remote system administration of , file, and other core network services.
Area Processing Center/Capability (APC) = Provides central storage of servers.
Enterprise IT Service Desk (ESD) = one help desk for CSAs support to the customer (account creations, basic network trouble shooting)
Communications Focal Point (CFP) = the focal point for all AFNetOps inject into the base.
Network Control Center (NCC) = Responsible for “touch maintenance”, maintaining special base functional systems, and responsible for the last 400 feet (basic network maintenance). They will action I-NOSC tasking as required.
ESD
Lackland, Ramstein,
Gunter, Hickam
CFP
All Bases
NCC
All Bases

6. AFNetOps Overview Constructs and Functions
AFNOC
Barksdale
Enterprise Service Unit (ESU)
Provides remote system administration of , file, and other core network services
I-NOSC
83 NOS - Langley 561 NOS - Peterson
ESU
Langley, Peterson,
Ramstein, Hickam
APC
Scott, Andrews,
Gunter (others TBD)
Air Force Network Operations Center (AFNOC) = Ensures AF networks are capable of conducting, supporting and advancing coalition, joint, AF, and interagency operations. Directs actions of I-NOSC and Enterprise Service Units.
Integrated Network Operations and Security Center (I-NOSC) = Provides situational understanding to the AFNOC; remotely administers network transport equipment; remotely administers network defense equipment; directs scheduled touch maintenance; executes AFNOC NTO; centrally managed Core IT Services
Enterprise Service Unit (ESU) = Provides remote system administration of , file, and other core network services.
Area Processing Center/Capability (APC) = Provides central storage of servers.
Enterprise IT Service Desk (ESD) = one help desk for CSAs support to the customer (account creations, basic network trouble shooting)
Communications Focal Point (CFP) = the focal point for all AFNetOps inject into the base.
Network Control Center (NCC) = Responsible for “touch maintenance”, maintaining special base functional systems, and responsible for the last 400 feet (basic network maintenance). They will action I-NOSC tasking as required.
ESD
Lackland, Ramstein,
Gunter, Hickam
CFP
All Bases
NCC
All Bases

7. AFNetOps Overview Constructs and Functions
AFNOC
Barksdale
Area Processing Center/Capability (APC)
Provides central storage of servers and other core network applications
Will operate under the control of the INOSC/ESU structure
I-NOSC
83 NOS - Langley 561 NOS - Peterson
ESU
Langley, Peterson,
Ramstein, Hickam
APC
Scott, Andrews,
Gunter (others TBD)
Air Force Network Operations Center (AFNOC) = Ensures AF networks are capable of conducting, supporting and advancing coalition, joint, AF, and interagency operations. Directs actions of I-NOSC and Enterprise Service Units.
Integrated Network Operations and Security Center (I-NOSC) = Provides situational understanding to the AFNOC; remotely administers network transport equipment; remotely administers network defense equipment; directs scheduled touch maintenance; executes AFNOC NTO; centrally managed Core IT Services
Enterprise Service Unit (ESU) = Provides remote system administration of , file, and other core network services.
Area Processing Center/Capability (APC) = Provides central storage of servers.
Enterprise IT Service Desk (ESD) = one help desk for CSAs support to the customer (account creations, basic network trouble shooting)
Communications Focal Point (CFP) = the focal point for all AFNetOps inject into the base.
Network Control Center (NCC) = Responsible for “touch maintenance”, maintaining special base functional systems, and responsible for the last 400 feet (basic network maintenance). They will action I-NOSC tasking as required.
ESD
Lackland, Ramstein,
Gunter, Hickam
CFP
All Bases
NCC
All Bases

8. AFNetOps Overview Constructs and Functions
AFNOC
Barksdale
Enterprise IT Service Desk (ESD)
One help desk for CSAs support to the customer
Account creations
Basic network trouble shooting
One call, one number, one trouble ticket
I-NOSC
83 NOS - Langley 561 NOS - Peterson
ESU
Langley, Peterson,
Ramstein, Hickam
APC
Scott, Andrews,
Gunter (others TBD)
Air Force Network Operations Center (AFNOC) = Ensures AF networks are capable of conducting, supporting and advancing coalition, joint, AF, and interagency operations. Directs actions of I-NOSC and Enterprise Service Units.
Integrated Network Operations and Security Center (I-NOSC) = Provides situational understanding to the AFNOC; remotely administers network transport equipment; remotely administers network defense equipment; directs scheduled touch maintenance; executes AFNOC NTO; centrally managed Core IT Services
Enterprise Service Unit (ESU) = Provides remote system administration of , file, and other core network services.
Area Processing Center/Capability (APC) = Provides central storage of servers.
Enterprise IT Service Desk (ESD) = one help desk for CSAs support to the customer (account creations, basic network trouble shooting)
Communications Focal Point (CFP) = the focal point for all AFNetOps inject into the base.
Network Control Center (NCC) = Responsible for “touch maintenance”, maintaining special base functional systems, and responsible for the last 400 feet (basic network maintenance). They will action I-NOSC tasking as required.
ESD
Lackland, Ramstein,
Gunter, Hickam
CFP
All Bases
NCC
All Bases

9. AFNetOps Overview Constructs and Functions
AFNOC
Barksdale
Communications Focal Point (CFP)
Hands-on computer maintenance
The focal point for all AFNetOps inject into the base
I-NOSC
83 NOS - Langley 561 NOS - Peterson
ESU
Langley, Peterson,
Ramstein, Hickam
APC
Scott, Andrews,
Gunter (others TBD)
Air Force Network Operations Center (AFNOC) = Ensures AF networks are capable of conducting, supporting and advancing coalition, joint, AF, and interagency operations. Directs actions of I-NOSC and Enterprise Service Units.
Integrated Network Operations and Security Center (I-NOSC) = Provides situational understanding to the AFNOC; remotely administers network transport equipment; remotely administers network defense equipment; directs scheduled touch maintenance; executes AFNOC NTO; centrally managed Core IT Services
Enterprise Service Unit (ESU) = Provides remote system administration of , file, and other core network services.
Area Processing Center/Capability (APC) = Provides central storage of servers.
Enterprise IT Service Desk (ESD) = one help desk for CSAs support to the customer (account creations, basic network trouble shooting)
Communications Focal Point (CFP) = the focal point for all AFNetOps inject into the base.
Network Control Center (NCC) = Responsible for “touch maintenance”, maintaining special base functional systems, and responsible for the last 400 feet (basic network maintenance). They will action I-NOSC tasking as required.
ESD
Lackland, Ramstein,
Gunter, Hickam
CFP
All Bases
NCC
All Bases

10. AFNetOps Overview Constructs and Functions
AFNOC
Barksdale
Network Control Center (NCC)
Responsible for “touch maintenance” (as directed by I-NOSC or ESU)
Maintains special base functional systems
Responsible for the last 400 feet (basic network maintenance)
Action I-NOSC tasking as required.
I-NOSC
83 NOS - Langley 561 NOS - Peterson
ESU
Langley, Peterson,
Ramstein, Hickam
APC
Scott, Andrews,
Gunter (others TBD)
Air Force Network Operations Center (AFNOC) = Ensures AF networks are capable of conducting, supporting and advancing coalition, joint, AF, and interagency operations. Directs actions of I-NOSC and Enterprise Service Units.
Integrated Network Operations and Security Center (I-NOSC) = Provides situational understanding to the AFNOC; remotely administers network transport equipment; remotely administers network defense equipment; directs scheduled touch maintenance; executes AFNOC NTO; centrally managed Core IT Services
Enterprise Service Unit (ESU) = Provides remote system administration of , file, and other core network services.
Area Processing Center/Capability (APC) = Provides central storage of servers.
Enterprise IT Service Desk (ESD) = one help desk for CSAs support to the customer (account creations, basic network trouble shooting)
Communications Focal Point (CFP) = the focal point for all AFNetOps inject into the base.
Network Control Center (NCC) = Responsible for “touch maintenance”, maintaining special base functional systems, and responsible for the last 400 feet (basic network maintenance). They will action I-NOSC tasking as required.
ESD
Lackland, Ramstein,
Gunter, Hickam
CFP
All Bases
NCC
All Bases

11. AFNetOps Overview How AFNetOps Works
AFNOC
AFNOC directs the I-NOSC to implement a network security change
I-NOSC pushes changes on the network to the base NCCs if unable to do remotely
Base NCCs implement changes to network as directed by the I-NOSC
I-NOSC
APC
ESU
ESD
Examples on how AFNetOps works:
AFNOC directs the I-NOSC to implement a network security change
I-NOSC pushes changes on the network to the base NCCs if I-NOSC cannot implement at base level
Base NCCs implement changes to network as directed by the I-NOSC
A customer contacts the ESD with a problem
The ESD trouble shoots it
The ESD then forwards to the CFP for final resolution if solution requires hands on
CFP goes to customer and resolves issue
CFP
NCC

12. AFNetOps Overview How AFNetOps Works
AFNOC
Customer contacts the CSA with problem
The CSA trouble shoots initial problem and contacts ESD if unable to resolve
ESD trouble shoots/assists with CSA problem
ESD forwards to CFP for final resolution if solution requires hands on Technician
CFP goes to customer and resolves issue
I-NOSC
APC
ESU
CSA assists customer with
computer issue
ESD
Examples on how AFNetOps works:
AFNOC directs the I-NOSC to implement a network security change
I-NOSC pushes changes on the network to the base NCCs if I-NOSC cannot implement at base level
Base NCCs implement changes to network as directed by the I-NOSC
A customer contacts the CSA with a problem
CSA trouble shoot issue and then contacts ESD if they need assistance
The ESD trouble shoots it
The ESD then forwards to the CFP for final resolution if solution requires hands on
CFP goes to customer and resolves issue
Eventaully the ESD will take customer calls direct and the CFP will maintain the pool of base computer experts (CSAs)
CFP
NCC

13. AFNetOps Workload Transition
I-NOSCs/ESUs
(Langley / Peterson)
MAJCOM
Comm Coord Center
MCCC
Enterprise IT Service Desk
(4 Locations)
ESUs
(Ramstein / Hickam)
APCs
Comm Squadron
MAJCOM
Base Level
Manpower
Draws Down
Slide reflects basic AFNetOps construct
ESD is expected to be at 4 locations: 2 CONUS and 2 overseas
Aprox 11 APCs
2 I-NOSCs, 4 ESUs
As AFNEtOps matures, functions will transition from base NCCs leaving only a “touch maintenance” technician pool
Some MAJCOMs will retain their MCCC for MAJCOM unique applications
Base Level
NCC
Boundary Protection
Infrastructure Mgmt
Core IT Services
Local Touch Maintenance in central location, reducing NCC to “Lights Dim” operations
MAJCOM
Apps
Help
Desk
3A, 3C, 2E
Functions

14. Roles and Responsibilities
Users
Boundary
Core Services
Core Devices
Core Infrastructure
Network Administration
Application Services
Problem
I-NOSC/ESU or Detachments
CSA/FSA T i e r 2
ESD
Tier 1
Touch MX of APC
APC
MCCC
MAJCOM Unique
Base Unique
Touch MX
NCC (CFP)
Migrates objective CS help desk workload 14 14

15. Standard Level of Service
Remote Admin
ESD
Account Mgmt
Network
Connectivity
Webmail Access
Change Requests
Instant
Messaging
SDC
Configuration
VPN Client
AF Portal Admin
Anti Virus Client
Active Client/PKI
Microsoft
Exchange
Distribution
Lists
Printer
PDA/Mobile Mail
Devices
TS, etc
Voice (Phones, cell phones, LMRs, STEs, VTC, etc)
SIPRNet and NIPRNet Data (PCs, PDAs, accounts)
One number, one trouble ticket, 24/7 support

16. Standard Level of Service
CSA still user’s first contact—initial troubleshooting
Provides 24/7 (365 days) support for NIPR/SIPR
Ensures accuracy of info in TT
Perform remote desktop administration/assistance
Conducts trouble shooting measures based on type of ticket for problem resolution
Closes satisfactorily resolved tickets owned by ESD
Maintain knowledge base
Maintain situational awareness of network activities
Provide notification to appropriate entities 16

17. CSAs Role in AFNetOps Account/Network Management
User accounts will migrate into the AFNet
User accounts management process will change
NCC’s no longer create user accounts—AFDS is authority
ESD will create, modify, delete accounts
CSAs will have limited DRA responsibility/access
Core network services will migrate into the AFNet
Exchange/ Services
Messaging Services
SharePoint Services
Web Services
Network drives will remain the same
Mapping will be copied during migration of local accounts
Servers/SAN will migrate to AFNet at later date

18. ESD Migration Path Virtualization between all ESD sites
FY08
Follow IMS
FY09
Follow IMS
FY10
Follow IMS
FY11
Follow IMS
691,000 users supported
USAFE Theater
PACAF Theater
Virtualization between all ESD sites
San Antonio, Ramstein, Hickam and Gunter 18 18

19. AFNetOps ESD POCs
Mr. Ed Willson, DSN Mr. Chris Logan, DSN Ms. Alicia Marshall, DSN Mr. Hank Polk, DSN Capt Dan Melott, DSN TSgt Scott Branham, DSN Ms. Wilsu Jiva, DSN