1. Strengthening Resilience Breakout Group: Intervention Findings
21 Nov 2017
Draft-Not for dissemination

2. Minimum basic services for families
Mental health: Peer support not offered in civ community; Psychoed (e.g.: iSTEP) and psychosocial svs for all
Programs: For all ages; flexible hours for svs; volunteer opportunities
Crisis intervention: suicide, family violence, safety planning
Info and referral: competent staff re: mobility, separation and risk (e.g.: transitions, healthcare svs, career counselling, childcare, SLT, translation)
Virtual presence
Child care : Facilitates access to services and intervention process. Emergency CC.
Minimum basic services for families
2/12
Draft-Not for dissemination

3. Factors showing family-centred and op-focussed
Perspective: Recognize family strengths, individuality, diversity and coping styles
Approach to families: open, respectful, empowering, seeking feedback, multiple avenues (phone, , Facebook, non-web), inclusive (i.e.: all family types)
More family involvement: Networking/peer support, volunteers, WGs, Advisory groups. Families taking the lead in developing and facilitating services/activities/workshop, etc.
Transition support: deployments, warm line calls, language courses, childcare, counselling (R2MR, Intercomm, 3rd party consent forms)
Remove barriers: Offer cc for R2MR
Pgm scheduling aligned with Base/Wing initiatives, flexible hours
Factors showing family-centred and op-focussed
3/12
Draft-Not for dissemination

4. Considerations for outreach and awareness
Outreach ideas: travelling “road shows” collaboratively with service partners; train local resources on mil lifestyle; resource fairs; posters in grocery stores; satellite offices.
Communications:
 awareness, referrals among civ professionals;
 family engagement comms (family networks, contact person, spokesperson, etc.);
 simplified, accessible comms (too much info just as unclear as too little on website)
 National advertising (radio, tv)
Awareness of meaning of: veteran, svs, “family”, “deployment”, “transitions”, Standard language that resonates with the community and with civ. Resources (ex: separation and reunion?)
Other considerations: reach out to CoC; include cc; getting info to spouse; Incentivized programming
Considerations for outreach and awareness
4/12
Draft-Not for dissemination

5. How to ensure non-duplication
Clear mandates/roles and definitions: Clarification of counselling services. (ex: short term counselling: what does it mean, how do we stay family centered?) Clarity ≠ restrictive
More networking opportunities:
Sharing best practice resources;
Monthly meeting of professionals;
Periodic online meetings with MFS
National database of family resources
Community partnerships for collaboration / referral and less duplication (e.g.: parenting supports often avail in civ community)
How to ensure non-duplication
5/12
Draft-Not for dissemination

6. Risk management concerns
Standardization:
Competitive wages, pensions, benefits (reduce turnover, opportunity to hire & retain experienced staff)
Standards of practice for MH svs (correct credentials for work with trauma, couples, children)
Standardized forms and file keeping for continuity of services
Training/orientation for staff (MH First Aid for MH staff and crisis training for other MFRC staff)
Shared supervision for clinical MH staff
Clear but non restrictive parameters of MH svs
Professional development on all military lifestyle phases for all MH staff
Comms:  awareness of mil lifestyle challenges for all staff and for families prior to joining CAF;
Ideas to mitigate risk: MH days allotted to staff; designated PT time for staff; resiliency training;
Risk management concerns
6/12
Draft-Not for dissemination

7. Service delivery/ financial reporting
Challenges:
Inconsistent communication (CoC-MFRC; MFRC-MFRC; MFS-MFRC)
Data collection/stats (time required; relevance)
Logistical concerns (e.g.: office space not conducive to confidentiality or safety) (Risk management)
Confusion between MFRCs and in civ community re: parameters of MH practice
Much of comms dependent on CAF member
Lack of MH resources or access to them outside the MFRC: advocacy for better MH insurance benefits
Requirements:
Clear nonrestrictive definition of parameters of MH svs
More inclusive definition of family amongst shared service providers (e.g., VAC, OSSIS, FIL, CFMAP, etc.)
Funding for professional development (risk management)
Service delivery/ financial reporting
7/12
Draft-Not for dissemination