1. E-learning Quality Assurance and Accreditation in Taiwan
Tony C. T. Kuo, Ph.D.
Associate Prof., Chairman
Dept. of Information and Management
National Open University, Taiwan
2018/7/19

2. E-learning has become extremely popular
Advantages of e-learning
Convenience?
Flexibility?
Provide adaptive learning?
Scability? …

3. What is E-learning?

4. Is E-learning always good for students?
Bad experiences on e-learning?
Low-quality media?
Boring contents or bad instructional design?
Bad user interface of e-learning platform?
Feel lonely in learning?

5. What is a good e-learning course?
How to evaluate the quality of a course?
How to evaluate the quality of a e-learning course?
E-learning needs quality assurance

6. E-learning quality assurance in Taiwan
Clear standards and certification processes
Recognized by the majority of universities as well as the community in Taiwan
E-learning accredition center, since 2006
E-learning courses
E-learning materials
Master program by E-learning
Items of Accreditation

7. The establishment of E-learning accreditation standards
Collections of relevant literature
Indicators analysis and screening
Prototype indicators
Indicator revisions and classification
Accreditation specifications and standards

8. Indicators for course accreditation
Dimension 1:course description(3r2o)
Dimension 2:learnig motivation keeping(2r2o)
Dimension 3:interaction of learner and material(3r3o)
Dimension 4:interaction of learner and teacher(3r3o)
Dimension 5:interaction between learners(1r3o)
Dimension 6:evaluation(3r3o)
Dimension 7:services of instructional management(2r3o)
Dimension 8:LMS platform(1r)
37 indicators (18r,19o)

9. How to pass the accreditation
The grading system
Each indicator includes 3 levels: A+, A, B
The achievement of accreditation requires
All required indicators should be at least grade A
Each dimension’s indicators should be at least grade A in average

10. Indicator 4-4 D O M A I N 4 R
4-4
The instructor can respond well to learner’s question in the discuss forum in time
A+: within two days
A : within a week
B : more than a week or not respond

12. Objective and rigorous assessment for accreditation process
2 e-learning specialists
2 field experts
Four examining committees
2-3 weeks to complete the assessment
Consensus meeting
Assessment process

13. Statistics of E-learning course accreditation
Year
No. of Courses Applied for
Pass (passing rate)
2006
115
37 (32%)
2007 80
6 (8%)
2008 41
34 (83%)
2009 38
22 (58%)
2010 57
36 (63%)
2011 87
58 (67%)
2012 86
49 (57%)
2013
34 (43%)
2014 93
49 (53%)
2015 97
56 (58%)
2016
112
71 (63%)
2017 89
47 (53%)
Total
974
499(51%)

14. Accreditation standard is not just a standard, but also a good guideline to help teacher conducting a high quality e-learning course

15. Top 5 failed indicators
4-3(R)：Positive asynchronous interaction between instructor and learners
5-3(O)：Positive synchronous interaction among leaners
5-4 (O)：Positive synchronous interaction between instructor and learners
4-7(O)：Online assistant service is provided
4-4(R)：The instructor can respond well to learner’s question in the discuss forum in time

17. Q & A