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THR2139
Microsoft Office 365 adoption: If you can't measure it, it's not happening
Alan Byrne
Office 365 MVP
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2. Who are we? Alan Byrne Shilpi Sinha Anne Michels
Office 365 MVP & VP of Product
Shilpi Sinha
Principal Program Manager at Microsoft
Anne Michels
Sr Product Marketing Manager at Microsoft

3. Why measure adoption of Office 365?
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Why measure adoption of Office 365?
You’re paying for it, use it!
Increase productivity by leveraging modern collaboration tools
Optimise your licence assignments: find the right licence for the employee to do their job effectively
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Develop a process Identify stakeholders, “power users” and laggards
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Develop a process
Identify stakeholders, “power users” and laggards
Determine how the company will use the various Office 365 workloads
Define what “Success” looks like
Develop training materials
Measure metrics
Tweak the training
Plan
Train
Measure
Learn
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5. What should you measure?
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What should you measure?
What does “active usage” actually look like?
Vanity Metrics are bad
Different metrics mean more to different people
Trending is important to see change or context
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6. Measuring Success Success criteria Method/source Metrics Example goal
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Measuring Success
Success criteria
Method/source
Metrics
Example goal
Increased adoption
Increased usage correlates to user adoption of the technology.
Quantitative
Office 365 reports
Mailbox usage
SharePoint usage
Skype IMs and conferences
Minutes of Skype audio used
Comparison of pre and post-rollout usage reports will show increasing adoption of 10% per month.
Training effectiveness
Increased usage correlates to training effectiveness.
Qualitative
End-user surveys
Yammer groups and feedback
Employee satisfaction
Comparison of pre and post-training usage reports will show increasing adoption per month.
Employee net user satisfaction score is 130+ based on the final training survey.
Reduced operating costs
Increased adoption correlates to reduced third-party conferencing usage, travel time, and resource allocation.
Office 365 reporting
Finance/accounting reports
Help desk reports
Travel and phone expense reports
Output measures
Audio conferencing billing and usage
Travel and phone expenses
Help desk calls
Comparison of pre and post-Office 365 reports will
\show cost savings.
Post-rollout usage of third party phone conferencing should show decreasing usage of 10% per month.
Increased productivity
Increased adoption correlates to faster communication and decision making, shorter time to complete tasks.
Time required to complete projects
Time to complete customer orders should drop by 15% within 6 months.
Improved collaboration
Increased cross-team and cross-location communications.
Time saved
Teams that work from multiple locations will report improved feelings of connection with their teammates within 3 months of the Skype rollout.
Improved employee satisfaction
Flexible working options improve employee satisfaction through increased engagement, reduced stress, improved work-life balance.
Employee satisfaction improves by 15% within 6 months.
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7. Tools for measuring adoption

8. Office 365 Admin Center Reports
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Office 365 Admin Center Reports
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9. Office 365 PowerBI Adoption Content Pack
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Office 365 PowerBI Adoption Content Pack
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10. 3rd Party Tools

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Key takeaways
You need to create an adoption plan:
Find people who “get it”, invite them to assist
Not all parts of the business will need to use the tools in the same way
This must be an ongoing process, not a one time attempt
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12. Please evaluate this session
Tech Ready 15
1/2/2019
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