1. Angela Currie Housing & Care Director ----------
Share with you some of our new approaches

2. ABOUT CCPS Mission Members Scope of member activity
CCPS digital programme
CCPS is the Coalition of Care and Support Providers in Scotland
Our mission is to identify, represent, promote and safeguard the interests of third sector and not-for-profit social care and support providers in Scotland, so that they can maximise the impact they have on meeting social need.
CCPS membership comprises over 80 of the most substantial care and support providers in Scotland’s third sector, providing high quality support in the areas of community care for adults with disabilities and for older people, youth and criminal justice, addictions, homelessness, and children’s services and family support.
The combined membership of CCPS:
Supports over 206,000 people and their families
Managed a total annual income in of £1 billion, of which an average of 77% per organisation relates to publicly funded service provision.
Employs approximately 43,000 staff
CCPS members provide support for a wide range of people with diverse needs, including older people; children, young people and families; disabled people; people with learning disabilities, mental health problems, physical dementia, sensory impairment, complex disabilities, acquired brain or spinal injury, epilepsy, and drug and alcohol problems; people with convictions; and survivors of domestic violence.
CCPS members provide a variety of high quality, personalised models of support, including supported living, care at home, housing support, supported accommodation, care home services, day opportunities, supported training and employment, short breaks, outreach, information and advice, leisure activities, advocacy, counselling, befriending, support groups, therapeutic services and support for family carers.
All the members of CCPS are non-profit distributing organisations, accountable to independent boards of trustees who offer their individual time and expertise purely on a voluntary basis. In addition, the majority of members recruit volunteers to assist in administration or service delivery. Many members are actively involved in policy development and campaigning, with more than a third employing policy staff at a senior level.
CCPS’s digital programme supports members to adopt digital technology, focusing on three areas: 1) how to identify and implement better digital organisational systems; 2) share best practice in user focused digital tech; and 3) identify workforce learning and development needs. We are working with the Scottish Government on implementation of their Digital Health and Care Strategy (

3. Blackwood Housing & Care
Founded in 1972 by Dr Margaret Blackwood
Pioneers in providing accessible housing for those living with a disability
1500 social rented homes across Scotland
Care & support services in 11 local authorities – 500+ customers

4. Scotland Wide

5. Transforming Our Housing & Care Offer

6. Business Efficiency
The system is cloud based - fully digital end to end
Customer touchscreen ‘hub’ – more choice and control
Staff mobile app – fully remote working/planning
Live video and audio – triage situation
Customisable responses
Update care notes in the ‘field

7. Customer Choice & Control
The system is cloud based - fully digital end to end
Customer touchscreen ‘hub’ – more choice and control
Staff mobile app – fully remote working/planning
Live video and audio – triage situation
Customisable responses
Update care notes in the ‘field

8. Clever Cogs Business Case & Evaluation Criteria
Choice & Control for Customer
Provide control and promote independence
Digital inclusion benefits
Improved outcomes
Reduces isolation
New skills, increased confidence
National outcomes aligned
Operational Efficiency
Tight care margins need highly efficient day to day operations
Employee attraction and retention important
Modern and unique in the housing & care sector

9. Blackwood Housing with Care
Drivers……

10. Blackwood Design Guide
INSERT PICTURE OF FRONT PAGE??
Beautiful philiosophy

11. Blackwood House
Beautiful philiosophy

12. Blackwood House
Beautiful philiosophy

13. Blackwood House
Beautiful philiosophy

14. Independent Living

15. Managing the Digital Shift
Drivers……

16. Managing Change - Organisation
Clear Vision & Lead
Establish the baseline position
Quantify the Outcomes to Achieve
Design ICT System alignment
Internal & Ext Comms
Role of HR, ICT, Finance
Clear Budget & Cost Analysis
SPLIT INTO CUSTOMERS AND ORGANISATIONAL LEARNING
Its change management

17. Managing Change - Employee
Changing Behaviour
Key messages & benefits
Existing Staff training & retraining
Design for new employees
Clear targets to measure progress
New &-Amended Procedures Processes
Marketing – sharing good news
Remove option of the old way
SPLIT INTO CUSTOMERS AND ORGANISATIONAL LEARNING
Its change management

18. Managing Change - Customer
Find the hook….
Training & Support
Needs Analysis to Tailor
Fit with care plan outcomes
Be realistic
Understand Change in Role is Key
Ongoing support
Manage Changing Needs

19. Listen to what our customers say….
Listen to what our customers say….
Our contact details are at the stand.

20. Workshop Task Split into small groups
Discuss how you have tackled change management in terms of:
Organisational change
Employee behaviour change
Customer service delivery change
Take notes of key points and feedback
Our contact details are at the stand.