1. Interviewing

2. Interviewing Steps
Observe verbal and nonverbal cues.
Evaluate the candidate’s characteristics and fit.
Offer choice. Give time for self-evaluation and decision-making. Confirm acceptance in writing.
Evaluate yourself.

3. Interview Goals Library Motivation Skills Expectations Fit Candidate
Growth areas
Areas to avoid
Availability
Choices

4. High Impact Interview Questions
What are your three greatest achievements?
Which do you prefer and why?
Volunteering with other people or working alone?
Assignments with a beginning, middle, and end or ongoing assignments?
Being a member of a team with influence or assignments where you are a leader and decision maker?
Problem solving
Describe program and ask the candidate what he or she would do to quality improve it.

5. High Impact Interview Questions
Situational question
Your volunteer assignment is to develop a new project for the organization. What would be your first five steps? Whom would you engage to help you and why?
Experiential question
Describe a work/volunteer experience where you were the leader of other people. What went well? What didn’t go well? What would you do differently next time?
Skills question
What skills are you proficient at that you are willing to share with the organization, if we can make it possible for you to do so?

6. Interviewing Tips Ask unexpected questions
Select based on the match between the organization and volunteer needs
Give the candidate time to think it over
Consider skill proficiency and motivational style
Culture setting

7. Tips for “Special Characters”
Interrupt, redirect, or end
The rambler
“Tell me more about that,” rephrase, move on
The quiet one
Go back to the question
The off-topic responder
Interrupt, end early
The inappropriate responder
When you know, you know. . . Trust your gut
Ending an interview early