1. What can I do On-Line? Debbie Hoffmann Texas A&M –Manager Brad Manbeck
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Debbie Hoffmann
Texas A&M –Manager
Brad Manbeck
T2 - Manager Web Development

2. Review Texas A&M solution
Customer log in using CAS, SSO or plus last four digits of DL for non-affiliates.
Non-affiliate log on request generates to CSU team for processing. Once reviewed and approved, automatically uploads information to Flex to create customer account. Non-affiliates may request to have password resent.

3. Intranet – Non-affiliate Log In Requests

4. TAMU Howdy Portal howdy main page
Banner’s Luminous Portal page has Transportation Channel
Affiliate logs in to portal and authentication is passed to our site so customer is not required to log in again

5. Intranet – Web Logs

6. My Account – Annual Permit Registration
Annual permit registration is completed through online system.
Reads Flex data in real time but stores their registration request in the data warehouse.
Priority order is added outside of Flex and then imported to establish wait lists and then permits are awarded.

7. Intranet – Dynamic Text for Registration

8. My Account – Wait List
Customer can see all information we know about them
Customer can add themselves to a waitlist
Customer can see and reprint permit receipt

9. My Account – Purchasing Permits
Customers may purchase a permit

10. Flex Permit Control Group
Permit name displayed on web site is pulled from Permit Control Group
In this case, the receipt text indicates to the customer how and when to expect permit to be shipped.

11. My Account – Purchasing Permits
Permit Control Group determines payment eligibility options.

12. Intranet – Dynamic Text for Website

13. Flex - Custom Permit Receipt Text
Text on customer receipt is pulled from custom field on Permit Control Group where end user has access to update without programmer help.

14. Flex – PCG Allows Turning Off Payment Type
Custom check box field turns on Payroll Deduction as a payment option for this permit type.
This overwrites payment eligibility table settings so if customer meets Payroll Deduction criteria, they will see that payment option on other permits where this check box is checked.

15. My Account – Pay Plans
Customers who have purchased permits using payroll deduction as payment can see their Flex pay plan details in their online account.

16. My Account - Vehicles
Vehicle information

17. My Account - Citations
Citation information including photographs taken with handheld ticket writer

18. My Account - Appeals
This impacts appellants during the process of selecting a hearing date and time.

19. Intranet - Setting Dockets for Appeals
Adjudication administrator sets docket details via intranet administrative page.

20. My Account – Access Method for Non-Flex
For non-Flex facilities, customers may change their access method online

21. Updating the access method via the web page updates custom field in Flex in real time. Our SCAN data push occurs about every 15 minutes, so we notify customers there is a small delay before the update is pushed to the gate equipment.

22. My Account - Correspondence
s and Letters from the customer’s Flex account are pulled into the online parking account. Pulls items from Flex Letter History.

23. My Account - Correspondence
NOTE entries are also pulled based on the NOTE TYPE, such as .

24. 260,451 logins March – September 2009
My Account Logins
Online Transactions
February 2003 – January 2004
1,000 online transactions(%?)
$5,000
February 2004 – January 2005
22,854 online transactions (29% of total)
$1, (42% of total)
77% of $ automated
47% of transactions automated
February 2005 – January 2006
35,083 online transactions (43% of total)
$2, ( 57% of total)
81% of $ automated
56% of transactions automated
260,451 logins March – September 2009

25. Permit Fee Schedule Pulled to Website

26. Departmental Rep Secure Page

27. Intranet Administrative Page

28. What is needed? T2 Systems Texas A&M Partnership
Think through business rules
Engage 3rd party vendors early
Thorough testing before production launch
Texas A&M
Resources needed
Usability Concerns

29. Efficiencies Gained
Decreased In-Office Traffic Increased Citation Revenue Added Details for Current Customers Increased Customer Service