1. Occupational Road Risk Management – A Competitive Advantage?
Dave Wallington
Group Safety Adviser BT

2. 1. Understanding the Risks and the Opportunities
Most significant area of people and financial safety related risk for BT. Direct costs c£25m p.a.
Direct potential financial payback on bottom line due to the self insurance model
Legislative changes increased focus on Driving at Work dictating the need for an effective management system to demonstrate due diligence
Increasing pressure on margins and increased competition mean cost control is critical
Desire for high performance in all areas of business practice.
Behaviour change programmes becoming a standard approach to risk management issues.
Globalisation of the business required innovative delivery mechanisms

3. Creating a healthy and diverse environment where excellence prospers
BT People Strategy – Theme 5
Creating a healthy and diverse environment where excellence prospers
Woven into the business, a thought-through, logical process.
Part of BT People Strategy particularly theme 5 - Creating a healthy and diverse environment where excellence prospers.
Altering behaviour.
Creating ownership and non-silo mentality - applicable to health and business behaviours.
Moving people from a dependence to an interdependence mindset.
Placing the effort more on primary engagement - prevention and promotion - than tertiary resolution.

4. Implementation Framework
Level of effort &
numbers affected
Primary Engagement
Promotion/Education
Secondary Intervention
Prevention
3 levels of moving activity upstream
Focus of today on Tertiary
Tertiary Resolution
React to problems

5. 2. How is it Structured Starting Point At Risk (10%) Medium Risk (70%)
Active Intervention
Manager or Specialist Led
Centrally Funded as an Insurance Programme
Starting Point
Computer Based
Allocated via R2L
License funding
Medium Risk (70%)
Self Teach with Assessment
Computer based
License funding
Low Risk (20%)
Voluntary Participation
Computer Based
License Funding

6. 3. Does Assessment Work?
Road Risk Rating / Intervention
Participants
Collision rate
Medium / OMS
13,647
0.20
Low Risk /None Required
2,948
0.00
At Risk Mileage Only / One To One
1,465
0.19
At risk Profile Only /One To One
101
1.75 (9X)
At risk Profile Only / On-road
2,236
1.04 (5x)
At Risk Profile and Mileage/ On-road and One To One
170
1.34 (7x)
Total
20,567
0.28
Cost of Assessment and Online Training less than £10 per head
Cost of On-Road Solutions £80-£130 per head

7. 4. Other Considerations/ Developments
Communications Programme
Driver License Checks
O License Protection
Driver of the Year (recognition education and publicity)
Dynamic profiling using external data sources
Potential to use risk profiling in other areas of safety management e.g. work at height
Links to new technologies e.g. telematics
Improved MIS
Possible short cuts reusing existing assessment technology to deliver new programmes e.g. resilience

8. 5. Benefits
Year on year incident and vehicle damage cost reductions of about 8% per annum over the past few years.
Friends and Family Programme
External Recognition (Awards, publicity and recognition as thought leader in MORR)
Cost Savings compared to traditional approaches
Developing a management system which offers a realistic defence for criminal prosecutions and management of the regulatory environment
Green Impact through training and mileage reduction
c£15m saving on bent metal repair over the life of the programme compared to a cash programme cost of c£2.5m in a similar period.

9. 6. Future Initiatives and Developments
Discussions ongoing regarding introduction of telematics which may open up other complementary opportunities in safety management notably around duty of care
Versions 2 of the profiling tool being phased into the business over the next 3 years
Manager MIS now available, Dashboards available soon
Correlation of risk profiling data with general safety data
Online driver license checks and possible use of violations data for profiling
Extending range of Risk Coach and Risk Foundation modules
Simulator technology to enhance user experience in CBT environment
Increased focus on behaviours rather than skills
SAFED Assessors and Training
Measurement of risk potential and safety culture in the organisation

10. © British Telecommunications plc