1. Transportation Professionals Advisory Committee Meeting
Operations Update
Transportation Professionals Advisory Committee Meeting
September 14, 2017

2. Performance Report Card
Performance Indicator
Standard
Aug 2017
FY18
On Time Performance
> 91%
91.4%
91.6%
Late 4
< 0.10%
0.05%
0.07%
Average Hold Time
< 120 sec 83 81
Calls On Hold Over 5 Min
< 5%
4.7%
4.6%
*Preventable Collisions Per 100,000 Miles
< 0.50
0.75
0.61
*Aug 2017 data is not final

3. Antelope Valley Region
Performance Indicator
Standard
Aug 2017
FY18
On Time Performance
> 91%
89.8%
90.0%
Late 4
< 0.10%
0.11%
0.06%
Average Hold Time
< 120 sec
104
103
Calls On Hold Over 5 Min
< 5%
3.5%
3.2%

4. Eastern Region Performance Indicator Standard Aug 2017 FY18
On Time Performance
> 91%
92.7%
92.5%
Late 4
< 0.10%
0.02%
0.10%
Average Hold Time
< 120 sec 66
Calls On Hold Over 5 Min
< 5%
4.7%
5.2%

5. Northern Region Performance Indicator Standard Aug 2017 FY18
On Time Performance
> 91%
91.1%
91.7%
Late 4
< 0.10%
0.07%
Average Hold Time
< 120 sec 99 95
Calls On Hold Over 5 Min
< 5%
5.0%
4.3%

6. Santa Clarita Region Performance Indicator Standard Aug 2017 FY18
On Time Performance
> 91%
94.9%
95.8%
Late 4
< 0.10%
0.06%
0.05%
Average Hold Time
< 120 sec 51 49
Calls On Hold Over 5 Min
< 5%
2.4%
2.2%

7. Southern Region Performance Indicator Standard Aug 2017 FY18
On Time Performance
> 91%
90.4%
90.8%
Late 4
< 0.10%
0.07%
Average Hold Time
< 120 sec 98 94
Calls On Hold Over 5 Min
< 5%
5.0%
4.3%

8. West Central Region Performance Indicator Standard Aug 2017 FY18
On Time Performance
> 91%
91.9%
92.1%
Late 4
< 0.10%
0.05%
Average Hold Time
< 120 sec 61 64
Calls On Hold Over 5 Min
< 5%
4.3%
5.1%

9. Highlights August highlights: Northern Region WMR Pilot Beta Testing
Jerry Walker Award Nomination and Selection
FTA / ADA Compliance Review
General Managers Meeting
RSI Observation record 248 observations