1. Demographic Data Collection Pre-admit/Surgery Registration
Greg Zaffarano
Operations Coordinator
Registration Services
May 13, 2014

2. Overview 3 registration desks Pilot study timeline:
Sept. 30/’13 to Jan. 31/’14
Number of patients that participated: 2,570
Participation rate: 95%
Seats for patients waiting
Waiting area

3. Data Collection Driving Forces: Laminated Questions Sheets
Face to face interview
Proper staff training and supporting materials
Restraining Forces:
Limited Privacy
Comfort with requested information
Language barrier
Data Collection

4. Registration Times 01:27 Before: 5min 22sec per patient Sample size:52
After:
6min 25sec per patient
Health Equity Questions:
1min 27sec
Sample size: 55
01:27

5. Other Findings Data quality was excellent
Minimal negative patient feedback
Patient satisfaction ratings remain high
No impact on staff satisfaction

6. Next Steps
Spring 2014: Launch data collection in Ambulatory Care Centre (ACC) registration
Summer 2014: Data collection via ACC registration kiosk
Fall 2014: Launch in Fracture
clinic and Eye clinic
Fall 2014: Provide tool kit and
support for other areas