1. People Skills Franklin University
Developed by Robert and Dorothy Bolton to help people assess the styles of themselves and others. People Skills can be found in two books:
People Styles at Work: Making Bad Relationships Good and Good Relationships Better
People Skills

2. Objective Identify your people skills style to create effective teams.
One of the key elements of a successful team is understanding the different styles people have when working and communicating. It has an impact on the team and how things are done in a team.

3. What Does Your Style Mean?
Your style influences:
the way you relate to others
your use of time
your approach to decision making
You can be more effective if you:
build on the strengths each individual brings to the team
Recognize the weaknesses associated with your own style
Self explanatory slide

4. Finding Your People Style
Have other people complete the survey about you
Casual conversation with a stranger will be as accurate as having people you know fill out the survey
Results can be collected from many surveys
How do you know your style as well as the styles in the group? The Boltons developed a simple survey that you can use several ways:
Ask people who know you well to fill it out.
Fill it out on people you know to find their style.
Ask a newly formed team to fill it out on each other – even though they don’t know each other well.
You can keep track over time of some people (boss, spouse, kids, mother in law) so that you can alter your style to be effective in your communication.
Have the students engage in a casual conversation with someone they don’t know in the class. (Introductions are good)
Have each student write the name of the person they spoke to on the social skills sheet in the slot provided.
Have the students fill out the sheet based on their conversation.
Have the student give the sheet to the person whose name is on it.
Have the students add up the matches from column A and column B.
Emphasize that the results are almost always accurate and that if they don’t like the results, they can choose to select the one they feel they are.

5. The Matrix A=Orange B=Blue 1 2 3 4 5 6 7 Analytical Driver Amiable1 2 3 4 5 6 7
Amiable
Expressive
Explain how to find their style.
Find the intersection of A and B and put a check in that box.

6. Characteristics Think ANALYTICS DRIVERS Logical Serious
Thorough Systematic
Prudent
Independent
Candid
Decisive
Pragmatic
Efficient
Tell
Ask
AMIABLES
EXPRESSIVES
Cooperative
Supportive
Diplomatic
Patient
Loyal
Outgoing
Enthusiastic
Persuasive
Fun Loving
Spontaneous
Explain the positive characteristics – the Ask Think Tell Feel can be related to Meyers Briggs, etc
Feel

7. Negatives Think ANALYTICS DRIVERS Nit-picking Inflexible Indecisive
Critical
Moralistic
Domineering
Unfeeling
Pushy
Severe
Tough
Tell
Ask
AMIABLES
EXPRESSIVES
Conforming
Unsure
Pliable
Dependent
Awkward
Manipulative
Excitable
Undisciplined
Egotistical
Reacting
Talk a little about the negatives – give an example – this is what we need to know about ourselves and what we should try to avoid.
Feel

8. Under Stress... Think Avoiding Autocratic DRIVERS ANALYTICS Tell Ask
Talk about stress on a team (four ovals)
Give an example
EXPRESSIVES
AMIABLES
Acquiescing
Attacking
Feel

9. Growth Actions Think ANALYTICS Decide DRIVERS Listen Tell Ask AMIABLES
What one can do to alter their social style and head towards the middle when working with others
AMIABLES
Initiate
EXPRESSIVES
Restrain
Feel

10. Versatility “Flexing” your style to deal effectively with others.
Four steps:
Recognize your own style
Protect yourself from style-based weaknesses
Recognize the style of others
“Flex” your style to improve relationships
Flexing is learning to recognize the strengths and weaknesses of your own characteristics
This is the last slide:
Answer questions about the process
Stress again that you want to try and flex towards the middle.