1. Improving Efficiency & Productivity
Ryan Ervin : Sr. Director – Customers for Life

2. Retention Customer Loyalty

3. Retention Score Upgrade/Retention Mix Renewal Cycle
Jan ‘14
Score
22.8%
28 Months
Store #3500
January
2014
Sold 175 Devices
40 Devices Returned
Jan ‘16
Mix
30%
28 Months
Store #3500
January
2016
Sold 200 Devices
60 Devices Found
21.2 Months
Average Time between Renewals

4. Decrease Renewal Cycle from 21 to 14 months
Target Upgrade Zone
Activation
Month 12
Normal Payoff

7. Submit case requests in seconds and get things handled more quickly through automation.

8. Request support for the following:
CIM/eRoes/VZLearn
Datascape/MH Website/Owners Corner
5Star
Marketing
Demo Lines
Distribution
Returns
Finance
Home Solutions
and more…

9. Significantly reduce emails going back and forth
Your requests get routed to the right person instantly.
Required fields ensure we get the right info the first time.
Management can monitor turn around times.

11. Salesforce Opportunities can make your teams closing monsters.

15. Real-time Reporting and Analytics give managers the data they need to increase productivity.

19. Licensing: 1 Shared login per location 1 Administrative login per principle

20. Launches 3/15/2016

21. Q & A