1. Presentation of ASSIST 5
Patrick Müller
ESTAT.B4: Dissemination

2. What is ASSIST
Assist is a tool on the Eurostat's Portal website, which enables users to request support in their national languages. (
Requests are treated by different support team members who work in the user support network & Eurostat authors services.
The aim of the presentation is to get feedback about the recently implemented functions, to inform of the newest development and to discuss new functions

3. Overview of recently or soon to be implemented improvements
ECAS (European Commission Authentication service)
Knowledge database
Improvements on different parts of the request panel

6. Specific Improvement for the KdB: usage of KdB information for answering requests

7. Specific Improvement for the KdB: usage of KdB information for answering requests

8. Specific Improvement user request panel

9. Specific Improvement user request panel: 2

10. Specific Improvement user request panel: Assign panel

11. Next possible improvements
Monitoring the quality of the user support service
Monitoring of the timeliness in answering user requests
When answering requests, inclusion of an invitation asking users to participate in a user survey?