1. Operations Management
Guided tour of
Operations Management
Third Edition

2. Introduction
Welcome to the guided tour of the book. This PowerPoint presentation will take you through:
The book’s unique approach
Content
Pedagogical features
A sample chapter is available to download from

3. What makes this book so special?
'Bristling with concepts and diagrams, insights and examples, critical reflections and study activities, it will be both a joy to use and a source of continuing inspiration for teachers and students alike. If only more business books were such a delight to read!'
- Dr Jules Goddard, Fellow, Centre for Management Development, London Business School, UK

4. What makes this book so special?
High profile authors:
"Drawing on his wide experience of operations management, Terry Hill applies his characteristic strategy-based approach to a wide variety of operations.”
- Professor Pär Åhlström, Stockholm School of Economics
New balance of services and manufacturing content
“A good balance of production and service aspects, a clear focus on the strategic issues of operations management and many up-to-date examples and cases"
-Professor Ann Vereecke, Ghent University, Belgium

5. What makes this book so special?
Extensive pedagogy
“The reader-focused learning features, including the Executive Overview features and short and long cases, illustrate the importance of each topic and are really engaging and well-articulated.”
- Luisa Huaccho Huatuco, Operations and Business Processes, University of Leeds,UK
Long and Short Case studies
Each chapter includes very good number of cases to support the conceptual discussions. The cases are not only just relevant but, as importantly, talk about recent practices seen in industry.'
- Tolga Bektas, School of Management, University of Southampton, UK

6. What makes this book so special?
New chapters on hot topics
'I really like the depth and coverage of the new edition. The use of contemporary materials reflecting new/latest industrial practices and more recent theoretical developments.'
- Yufeng Zhang, Lecturer in Operations Management, University of Birmingham, UK
Student-friendly coverage of quants
“The book's concepts are based on a sound and well-proven theoretical platform, but the essence of the book is the concrete and easy-to-understand practical applications.”
- Professor Pär Åhlström, Stockholm School of Economics, Sweden
International slant

7. Start-of-chapter features
Chapter outline and learning objectives to summarize the key concepts that will be covered and the knowledge students will gain
Executive Overview succinctly explains the chapter’s main ideas and their impact and implications on business performance

8. Margin features
Executive Insights to help students identify important topics, points and themes
Key Terms - an on-page glossary explaining important terminology and technical vocabulary for easy reference

9. Figures Selected double page spread figures to emphasize key points
Beautifully drawn tables and figures to aid student learning
“The book adopts a very accessible approach and makes extensive use of visual representations of key concepts.”
-Tolga Bektas, School of Management, University of Southampton, UK

10. Cases
Focused on companies that will be familiar to students and international in scope
Beautifully laid out on their own pages to transform easily into handouts
Illustrate current business practices and show how the ideas and concepts can be applied in practice.
Short case studies: Spread generously throughout chapter with questions to encourage critical reflection and web links for further investigation.
Long case studies: At the end of each chapter with detailed company information (inc. figures and tables) and questions to be used in tutorials, study groups or class discussions.

11. End-of-chapter features (1)
Critical reflections to introduce more complex ideas, and encourage students to think beyond the content of the chapter
Chapter summary to draw together the different strands covered in the chapter and offer a reminder of the chapter’s key findings

12. End-of-chapter features (2)
In Practice - Highlights the key issues to consider when applying ideas and concepts to an organization
Driving Business Performance – Looks at how ideas and concepts can be used to release cash, improve market support and reduce costs.

13. End-of-chapter features (3)
Discussion questions to
initiate discussion and
encourage analytical thinking
about what has been learned
Assignments to encourage
students to develop
independent research skills
and engage in group
activities
Exploring further – suggested
material to extend student learning,
including books, articles, websites
and films

14. Page design Unlike any other textbook used by students
“At last! A different kind of textbook – lively and energetic, modern, fun to read, and colourful. It breaks the mould.”
- Gay Haskins, Saïd Business School, Oxford, UK
Unlike any other textbook used by students
Modern, stylish, appealing and student-friendly
Double-page spread photos and figures
“This state-of-the-art textbook sets a new standard in clarity of exposition and elegance of design.”
- Dr Jules Goddard, London Business School, UK

15. Thanks for taking the time to view this presentation
Thanks for taking the time to view this presentation. We hope you will consider adopting this exciting new textbook and we look forward to hearing your comments on it.
If you would like more information, please contact our Lecturer Services team on: or +44 (0)