1. What business processes must we be really good at?1
Cause and effect: uniting the four perspectives to achieve the strategy (and fulfill mission and vision)
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“No money, no mission”
How must we achieve a sustainable financial position to support our mission and vision?
FINANCIAL
How must we meet the needs of stakeholders (e.g. donors) and constituents (e.g. beneficiaries, community)?
CUSTOMER
What business processes must we be really good at?
OPERATIONAL
How does our organization ensure continuity of internal management, learn and improve?
LEARNING
Based on Strategy Maps as developed by Kaplan and Norton