2. EmEx-Compare Emergency Department Benchmarking
Improve ED Performance
Benchmark your ED to similar EDs and best practices
Measure your performance on 100 ED-specific metrics
Survey hundreds of key ED stakeholders
Identify strengths, weaknesses, and opportunities for improvement
Comprehensive 250-page graphical report
Emergency Center of Excellence eligibility for top performers
Consulting conference call to review results

3. EmEx-Compare Emergency Department Benchmarking
Our comprehensive benchmarking and survey solution will become an integral part of your ED performance improvement efforts
“We gained invaluable insight by benchmarking with EmEx and the staff was thrilled to have achieved the Emergency Center of Excellence." 
- Paul Summerside, MD, Past President, Aurora Baycare Medical Center

4. EmEx-Compare Emergency Department Benchmarking
The Process:
Interactive PDF worksheet for the ED leadership to submit their ED’s data.
Our team is actively engaged in the process, answering questions and reviewing and resolving data issues.
We perform web based surveys of the key stakeholders for each ED (often hundreds of individuals).
Conference call with ED and hospital leadership, led by one of our ED physician consultants, to review the report and discuss performance improvement strategies in more detail.

5. EmEx-Compare Emergency Department Benchmarking
Deliverables:
Personalized, comprehensive, graphical report that outlines the ED’s strengths, weaknesses, and opportunities for improvement, and offers a wide range of performance improvement ideas.
The report tracks your performance on 100 ED benchmarks and includes hundreds of comments from your key stakeholders.
Each ED is benchmarked to EmEx best practices, as well as other participating EDs, further grouped by census, type, and locale.

6. EmEx-Compare Emergency Department Benchmarking
Benefits:
Understand your ED’s strengths and weaknesses
Compare and track performance
Identify best practices and ideas for improvement
Benchmark data for other services that interact with the ED (i.e. lab, radiology) can help you advocate for ancillary service improvement
Key stakeholders appreciate that their opinions are being heard

7. EmEx-Compare Emergency Department Benchmarking
Also Included:
Access to our ED Toolkit, which includes ED protocols, clinical policies, guidelines, order sets, education tools, etc.
Top performers on EmEx-Compare are eligible for the Emergency Center of Excellence designation, pending on-site evaluation by our emergency nurse reviewer (see EmEx-Award at the end of the presentation)

8. EmEx-Compare Emergency Department Benchmarking
100 KPIs Across the Entire Spectrum of ED Care:
Patient Flow
Key Turnaround Times
Labs/EKG
Radiology
EDIS
Patient Satisfaction
Crowding
Financials
Emergency Physician and Nurse Staffing
Emergency Physician and Nurse Satisfaction
Administrative
Consultants
Clinical
Perspectives on ED Performance

9. The Seven Pillars of Emergency Care “Balanced Scorecard”
Safety … quality, outcomes, commitment
Satisfaction … reputation for excellence
Solvency … lean processes, coding, UM
Space … facility/equipment function
Staff … staffing, credentials, retention
Support … administration/medical staff
Systems … processes, care paths, technology

18. EmEx-Compare Emergency Department Benchmarking
Pricing:
$4,500 (satisfaction guaranteed)
Time Commitment:
Our clients note their ED leadership typically spend a few hours preparing the Leaders Worksheet
Physicians and nurses typically spend 5-10 minutes completing the web based survey, less for other stakeholders

19. info@emergencyexcellence.com www.emergencyexcellence.com
Improving Performance
Recognizing Excellence
EMEX