1. (State Minister Industries)
Presentation for
Hon’ble Pravinji Pote
(State Minister Industries)
Meeting on Dt

2. Standard of Performance
Revised Guidelines
On dated Dated , the revised SOP guidelines are received.
To make releasing of New Service Connections more faster the SOP guidelines are revised as below.
Sr. No.
Particulars
As per Old SOP norms
As per new SOP norms 1
Time period for releasing new connection where No Instrastructure augmentation required 30 15 2
Time period for releasing new connection where Instrastructure augmentation required 90 3
Time period for releasing new connection where new substation is required
365
196
The procedures for releasing new service connection are reduced, which ultimately reduced the time required for the same, by improving the internal coordination.

3. Recovery of Fixed charges for New Service connections
As per MERC guidelines, Now a days the Demand charges for New Service Connections includes only the fix charges as against the variable charges which were recovered earlier.
Following are the demand charges are recovered now a days, which are fix as per the load applied for.
a) Initial Security Deposit
b) Service connection charges
c) Processing fees
Introduction of Solar Rooftop Policy
Solar roof top policy is introduced as per circular 258 on dated

4. Online Application for connection and other online services
New Service Connection application are accepted on line.
Consumer can have the track of application.
SMS alerts are given regarding the online application status.
Higher Authorities can vigilantly monitor status of new service connections easily from Web Portal through ‘New Service Connection’ Module. Hence, system has become more transparent.
Online payment of bills, RTGS payment, Mobile app for bill payment are started.
For redressal of various complaints of High tension consumers, to review the paid pending status of HT consumer applications, to have proactive communication with HT consumers by / phone etc. Help Desk is formed at HO. HT consumers can register complaint by . Help desk team at HO monitors various issues received to Help Desk daily. Weekly review of Help Desk complaint status, is done by HO MSEDCL.

7. Thank You