1. Analysis of Questionnaires (qualitative and quantitative)
Name Vasiliki Saounatsou
Affiliation Cwm Taf UHB
Lay summary
Parents/carers attending for therapy appts during one week were asked to fill in a questionnaire on their views about the service (closed and open-ended questions were included). 183/186 (98%) of the questionnaires were returned. It was found that the majority (94% or more) of carers were happy/very happy with the several aspects of the service. Some of the carers (15%) raised the waiting times between blocks as their main area of concern and would like these to be reduced.
Question/Rationale
What do parents/carers think of the therapy provided by the community paeds SLT service at Cwm Taf UHB?
What did you do?
% of parental satisfaction (Totals)
Questionnaire (14 closed questions on several aspects about the service, 4 point Likert Scale) and 3 open Questions
98% return rate.
Analysis of Questionnaires (qualitative and quantitative)
What did you find out?
98% of carers were happy/very happy with: the appt letters, timeliness of appts, waiting areas, therapy rooms, explanations of session plans, time provided to ask questions, their opportunity to have a say regarding the therapy targets, their involvement in therapy, h/w and advice provided, child’s progress in therapy, info in reports. 94% were happy/very happy with how easy it is to phone the service and with frequency of reports. 85% were happy/very happy with wait between blocks. Feedback from open-ended questions was again very positive (e.g. friendly staff, therapy tailored to child’s difficulties etc); main area of concern is wait between blocks.
Implications:
Any service pressures/shortfalls to be communicated to Health Board in order to maintain/improve service.
Next steps:
Similar audit for Screen (Initial) appointments