1. Enterprise Mobility Management
Strategy going forward

2. Enterprise Mobility Management
What is changing?
Why is it changing?
What does it mean for you if……..
Policy & Guideline reminders……
FAQ

3. Enterprise Mobility Management
What is changing?
We currently have the following mobile device count:
239 Smart phones / cell phones
39 MiFi / wireless data cards
52 Tablets
Until today all enterprise mobility management has been supported by our internal service provider (Atlas Copco Business Services).
The Company has decided to move this support to an enterprise mobility management company named WIRELESS WATCHDOGS.
This change will take into effect as of April 2, 2014.

4. Enterprise Mobility Management
Why is it changing?
Mobile device costs are a major cost for our business unit and we have not been focused on ensuring we got the best value for our packages.
In an effort to reduce wireless telecommunications costs and streamline processes we are pleased to announce that we have engaged the services of a third party administrator to assist us in the management of all Quincy Compressor liable devices. This vendor is Wireless Watchdogs.
Wireless Watchdog provides and brings value in the following services for Quincy Compressor:
Bill Analysis and Optimization
Proprietary software regularly analyzes our usage patterns against our pool of minutes to identify the most cost-effective rate plan buys to match our usage. Experts work directly with Verizon, AT&T and/or other carriers to turn there findings into our savings.
Mobile Device Management
End user support handles all questions, concerns and requests your employees may have about their devices.
Compliance monitoring/asset management actively enforces your wireless use policy through careful monitoring.

5. Enterprise Mobility Management
What does it mean if you……..
already have a working device…
Nothing “really” changes for you as a user. Wireless Watchdogs will be monitoring your account to ensure compliance to our policies and optimizing rate plans to match your account’s usage.
Every month your manager will be approving your wireless charges for the month.
Any cost impacting changes to your account such as new devices, repairs, international features, text or picture packages, or data streaming will go for secondary approval after your manager has approved.
careful monitoring.

6. Enterprise Mobility Management
What does it mean if you……..
have a malfunctioning device…
You should contact Wireless Watchdogs support desk either by calling (866) or at
If you have are experiencing issues with receiving proper and timely support from this contact you can escalate through the following channels:
Camden Zupon | (424) |
Vanessa Rivas | (424) |

7. Enterprise Mobility Management
What does it mean if you……..
need a new device…
You should contact Wireless Watchdogs support desk either by calling (866) or at
If you have are experiencing issues with receiving proper and timely support from this contact you can escalate through the following channels:
Camden Zupon | (424) |
Vanessa Rivas | (424) |

8. Enterprise Mobility Management
Policy & Guideline reminders
Use of any device to circumvent any Quincy Compressor security systems, authentication systems, user-based systems, or escalating privileges is prohibited. Knowingly taking any actions to bypass or circumvent Quincy security is prohibited.
Any users that are traveling internationally are required to notify Wireless Watchdogs 72 hours prior to travel if international charges for voice or data are anticipated. Wireless Watchdogs will seek approval from your manager to add the appropriate international features required from your trip,
411 calls, call forwarding, premium text, downloads, or purchases are not allowed.
Taking or storing inappropriate photographs or images is prohibited as outlined in the Atlas Copco Acceptable Use policy.

9. Enterprise Mobility Management
FAQ
Q: HOW DO I CHANGE OR CANCEL MY PLAN OR ADD/REMOVE SERVICES?
 A: Adding and removing features can be processed by contacting Wireless Watchdogs at (866) All cost impacting changes must be approved by your manager which Wireless Watchdogs will seek on your behalf.
Q: I REALLY WANT SOMETHING NEW. HOW DO I UPGRADE MY DEVICE?
 A: New devices requested within two years of issue date will incur premium charges and will not be approved. Devices older than two years may be replaced at little or no charge. Please contact Wireless Watchdogs at (866) and they can discuss options and costs with you. Any costs must be approved by your manager which Wireless Watchdogs will seek on your behalf.
Q: WHEN DO I CONTACT WIRELESS WATCHDOGS VS CALLING THE SERVICE DESK?
 A: You may contact Wireless Watchdogs directly for any phone or wireless device issues or requests. However, if costs are associated with your request, Wireless Watchdogs will seek approval from your manager prior to completing your request. You should contact Wireless Watchdogs directly for any urgent issues such as disabling a lost or stolen device.
Q: HOW DO I CONTACT WIRELESS WATCHDOGS?
 A: You may call the Wireless Watchdog Help (866) or them at Their Help desk hours are Monday to Friday from 6:00 AM EST until 10:00 PM EST.