1. Lesson Nine: Returning to Normal
OBJECTIVE: Explain the challenges and resources associated with the recovery process

2. Supporting Objectives
List sources of recovery information
List the challenges faced by a community after a flood
Describe the role of community and social agencies during the recovery process 2

3. Sources of Public Education on Recovery
FEMA
American Red Cross
Private Firms 3

4. Methods of Distributing Public Information on Recovery
Packets should be readily available at the following distribution outlets:
Disaster assistance and recovery centers
Supermarkets
Hardware stores
Anywhere cleaning/restoration supplies are sold 4

5. Challenges after a Flood5

6. Economic and Emotional Loss
Homes and household items
Family records, documents, photographs, and memorabilia
Post-traumatic stress

7. Restoration of Critical Infrastructure
Sewer and drainage systems
Roads and bridges
Water systems
Fire stations
Hospitals
911 centers
Schools and child care centers 7

8. Clean Up Flood debris Personal items Hazardous waste Mud and dust
Water damaged furnishings
Expedient flood works
Burn/disposal site regulation 8

9. The Role of Community and Social Agencies
Sanitation and health
Water
Zoning, building, and business
Consumer protection
Mental health
Public information

10. Sanitation and Health Officials
Monitor food safety
Control vector and vermin populations
Address other public issues 10

11. Water Department Monitor public water systems Monitor private wells
Perform disinfection

12. Zoning, Building, and Business Departments
Handle building permits and inspections
Resolve zoning issues
Issue special permits and waivers
Issue business licenses and tax permits 12

13. Consumer Protection Departments
Increase staff if possible
Handle consumer complaints
Investigate fraud accusations

14. Mental Health Services
Increase staff if possible
Be ready to intervene quickly
Provide training for school staff 14

15. Public Information Officer
Handle all media requests
Provide timely and accurate information
Warn public of post-flood dangers 15

16. Mitigating Future Flood Losses
Critical step
May be required if Federal aid is received
Could involve zoning and inspection 16

17. Individual Activity: Your Community

18. Out of the ruin comes opportunity
Lesson Summary
Out of the ruin comes opportunity 18

19. What are some good sources of recovery information?19

20. In what ways could planning help reduce these problems?
What are some of the major problems that can be expected during the recovery phase?
In what ways could planning help reduce these problems?

21. What is the role of community and social agencies during the recovery process?

22. Workshop Summary