1. Job and workplace Redesign for Manhattan Professional group
Dharti Patel
Jianqiao Wang
Peiyu Kuo
Peng Fei

2. Contents MPG Background Information Workplace Design
Redesign Suggestion
Redesign Bookkeeper’s Job
Methodology
Effects of Implementation
Bibliography

3. MPG Background
Flourishing firm in Midtown founded in 2004 that is a committed to providing the finest financial and accounting services to clients world-wide.
Qualified and experienced professionals (accountants, analysts, bookkeepers) are trained to offer clear and accurate understanding of tax requirements and procedures to clients via constant dialogue around the clock.

4. Workplace Survey BIU Assessment Questionnaire
We use the BIU assessment questionnaire as the tool to assess the current workplace.
15 copies were distributed and gathered.

5. Workplace Survey BIU Assessment Questionnaire
We classify all questions into 5 categories.
Temperature and Air Condition
Workplace Noise
Furniture Arrangement and Workspace
Workplace Privacy
Workplace Lighting
The overall evaluation average score (last two questions) is 1.53 (out of 5).

6. Workplace Survey BIU Assessment Questionnaire

7. Workplace Problem Unorganized seating arrangement
Small work/personal storage space
Messy/Poor hygiene
Uncomfortable temperature
Noise distractions (from customer service department sitting close by)
Closed workspace- cubicles
Poor training More client complains
Poor/lack of communication

8. Current Office Layout

9. …Continued
Due to this seating arrangement, all the employees within the team are scattered counterproductively.
Bookkeepers, analysts and new accountants are not getting enough supervision or training.  low productivity because they each play a vital a role in the tax preparation.
Noisy customer service department makes it difficult to speak with client on the phone or focus on any preparation. Their manager sits in a different room, so they’re not even being supervised.
It is important to have a seating arrangement that will be efficient and increase productivity because it will raise the morale of the company as a whole.

10. Redesign Suggestions
Organized seating arrangement for effective performance and training
Neat & organized workspace
Open space plan (no more cubicles) =easier communication & observation
More storage space due to wide under-the-table storage
Temperature Control
Installation of “Spark” – company’s own instant messenger for efficient communication for all employees.
Customer service seated in different room- No noise disturbances.

11. New Office Layout
Face Each Other

12. …Continued
The new arrangement is an open concept, so it is efficient and promotes productivity, since the cubicles are eliminated. The analysts are seated right in between the managers and senior accountants because they will need to follow up with analysts most often and be updated on the progress of the tasks. Then till the end of the table, the accountants and junior preparers/bookkeepers are seated consecutively. This arrangement allows for easy, direct communication and the junior preparers to be trained properly with the guidance of experienced accountants on both sides.
The finance and packaging team is seated together on a separate table facing the opposite side (wall) and customer service department has been relocated to a different room to reduce noise in the focused working environment.

13. Redesign Bookkeeper’s Job
With new seating arrangement, bookkeepers are now sitting between experienced accountants; before they were scattered, leading them to be confused many times.
Bookkeepers generate income and expense sheets and then based on that generate financial statements (profit & loss sheet, balance sheet & summary). It’s a routine job, which becomes boring.
Since the data from the financial statements generated by bookkeepers is inputted into the return by accountant anyway, the bookkeepers’ jobs were redesigned to this part instead.

14. Bookkeeper MJDQ Analysis
We use the MJDQ as the tool to measure the current work design for bookkeepers.
2 copies were distributed and gathered.

15. Bookkeeper MJDQ Analysis

16. Bookkeeper MJDQ Analysis

17. Bookkeeper MJDQ Analysis

18. Bookkeeper Job Redesign Suggestion
Bookkeepers jobs titles have been updated to “Bookkeeper/Junior Prepares”- since they input basic data & figures from the financial statements.
This makes their job more interesting, since now they will be able to perform new tasks and familiarize themselves with different tax situations (NO MORE BOREDOM!!). Also, they will serve as aid to accountants and in turn increase overall performance (MORE OUTPUT).

19. Effects of New Design Implementation
High job satisfaction due to organized space and pleasant working conditions.
More willingness to work
Efficient communication (ex: if on the phone, can chat on SPARK) ; direct interaction due to no cubicle dividers
Compliments from visitors
Higher productivity

20. Bibliography
Interdisciplinary Work-Design Approach(Campion & Thayer, 1985)