1. Project Go through the outline Choose a topic Make a summary
due date: 17th September 2012

2. Emotions and Moods

3. Emotions - Why Emotions Were Ignored in OB
Emotions of any kind are disruptive to organizations
Focus---negative emotions

4. Intense feelings that are directed at someone or something.
What Are Emotions?
A broad range of emotions that people experience.
Emotions
Intense feelings that are directed at someone or something.
Moods
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.

5. Mood as Positive and Negative Affect
© 2007 Prentice Hall Inc. All rights reserved.

6. SOURCES OF EMOTIONS AND MOODS
Personality
Day and Time of the Week
Weather
Stress
Social Activities
Sleep
Exercise
Age
Gender

7. Day & Time Of the Week

8. Positive Moods are Highest
At the End of the Week
In the Middle Part of the Day
Negative Moods are Highest
At the Beginning of the Week
And, show little variation throughout the day

9. Emotional Intelligence
Self-awareness (know how you feel)
Self-management (manage your emotions and impulses)
Self-motivation (can motivate yourself & persist)
Empathy (sense & understand what others feel)
Social Skills (can handle the emotions of others)
Research Findings:
High EI scores, not high IQ scores, characterize high performers.

10. Interpersonal Conflict
OB Applications of Understanding Emotions
Selection
Decision Making
Creativity
Motivation
Leadership
Interpersonal Conflict
Negotiation
Customer Services
Job Attitudes