1. Health Advocate Update
{insert the date}

2. Current trends 2

3. Health Advocate Broker Business
1,202,181 Lives
1,949 Groups 3

4. What’s hot? 4

5. Partnership makes the difference5

6. Insert partner
STATS slide here

7. Insert partner
KUDOS slide here

8. The use of Healthcare Concierge Tools has grown:
Employers view high-touch concierge/navigator/shared decision-making services as a value-based benefit design strategy and a means to reduce further cost-sharing with employees.
47% increase in number of companies offering medical decision support and second opinion services
28% increase in high-touch concierge services
25% of respondents ranked high-touch health concierge or navigator services as one of their top three most effective cost-control strategies
The use of these tools & programs jumped from to 2018
Source: National Business Group on Health® Large Employers’ 2018 Health Care Strategy and Plan Design Survey, August 2017

9. Rising healthcare costs:
Fragmentation doesn’t work. It makes it harder for employers.
Lack of engagement:
57% of large employers say that the lack of engagement is their largest obstacle to managing employee health and healthcare costs.
Administratively
Expensive
7+ On average, employees must interact with over 7 health-related vendors.
Rising healthcare costs:
75% of healthcare costs & 70% of all U.S. deaths can be attributed to chronic illness. 9

10. Employees also become overwhelmed and opportunities to engage are lost.
401(K)
Medical
Wellness
Vision
Pharmacy
Dental
HSA/FSA
Life & Disability
Eligibility 10

11. connect to ALL benefits
The solution:
ONE number to
connect to ALL benefits 11

12. Employee Benefit Guide:
Multiple vendors means
Multiple numbers
Employee Benefit Guide:
Medical………………….……
Dental.…………………..…
Vision.…………………….…
EAP…..………………...……
Life and Disability……..……
401(K)......….…….……….…
HSA…...….…………….…… Advocacy….……...…………
Telemedicine………..………
Employee Benefit Guide:
Health Advocate

13. One phone call to Health Advocate can clear up the confusion.
Medical
Pharmacy
Vision
HSA/FSA
Eligibility
Dental
Wellness
Life & Disability
401(K)
Benefits experts connect employees to all employer benefits through a single toll-free #.

14. We’re MORE than just Advocacy… We Drive Engagement14

15. Access useful health and wellness information
24/7 personal support is just a call or click away
Choose methods of communications that are right for them
View personalized to-do lists* and alerts
All benefit programs can be in one place
Compare costs for procedures when pricing tool is available
We’re always there, 24/7
Whether by phone, through the mobile app, or online, employees can always reach us 24x7
Instantly upload documents and forms
View the status of a case in real time
* Only when wellness program is offered
A Personal Health Advocate in the palm of your hand

16. Finally, an integrated solution for fully insured, small and middle market clients16

17. One phone number is key to making healthcare easier
Make healthcare easier
One phone number to reach all benefits
24/7 healthcare help from a dedicated Personal Health Advocate
and mobile app notifications
Anytime, anywhere access through web and mobile app
Annual home mailing to keep the benefits top-of-mind
Online on-the-go health advice
Second opinions
Medical decision support
Digital navigation 17

18. Plus, an affordable, integrated solution perfect for self-insured groups18

19. Health data allows us to see the big picture of each individual
All of the benefits of engagement select, Plus…
360º gaps-in-care coaching for almost any medical condition
Targeted home mailings to address gaps in recommended and preventive care
Detailed reporting to help track the health of your organization
Ongoing health communications 19

20. Add well-being to further engage and inspire change20

21. The right combination of risk identification, outreach and support to engage employees in their health
Provide the right resources
Risk identification based on HRA and biometric results
Targeted clinical outreach
1:1 lifestyle and chronic condition coaching
Dedicated Wellness Program Consultant
Incentive management
Annual postcard mailing
Annual onsite biometric screening event
and mobile app notifications
Interactive wellness website and mobile app
-Track healthy activities
-Workshops and challenges
-Health information and advice
-Zipongo meal planner
-Personal Health Profile
-Incentive Mall 21

22. Adds valuable insight from health
data to target population health needs
All of the benefits of Well-being Select, Plus…
Proprietary Health Information Dashboards
Enhanced risk stratification using claims data
Comprehensive gaps-in-care coaching
Chronic condition management
Customizable incentives
Enhanced outcomes reporting including Annual Medical Claims Analysis
Help members get the right care at the right time 22

23. For maximum engagement and savings, get it all with EmpoweredHealth

24. Total benefit integration drives the highest
engagement for improved outcomes
Combine the benefits of your choice into one integrated model for the greatest overall savings
5% Discount when you add any 2 services
Choose Additional Services:
Wellness Program
EAP+Work/Life
Personalized Health Communications
Chronic Care Solutions
Health Cost Estimator+
Key Services Base Model:
Engagement select OR
Engagement 360º
10% Discount when you add 3 or more services 24

25. One personal experience makes sense
One Partner
One 800#
One Dedicated Team
One Reporting Package
One Communication Program
One Contract
One Legal Review
One Security Review
One Integrated Benefit Solution
One personal experience makes sense
Reduced Administrative Cost, Improved Quality, Increased Engagement 25

26. Advocacy + Gaps in Care + One Phone #
Integration increases engagement
46%
33%
20%
10% 8%
Advocacy
Advocacy+ Gaps in Care
Advocacy+ One Phone #
Advocacy + Gaps in Care + One Phone #
Empowered Health
Represents case utilization by offering – 500+ lives – commercial business only 26

27. Coming Soon! 27

28. Coming soon: Member Engagement Platform updates
Digital Navigation– ability to integrate more vendors
Price Transparency based Advice
Second Opinion Advice
Mindfulness offering
Flu shot validation card (display & print)
Consent collection for outbound calling
DocuSign tool for EAP release of information
Note: These above enhancements are estimated timeframes and the offerings may vary by client and services offered 28

29. Solutions 29

30. IMPORTANT REMINDER! Health Advocate groups
Please send your updated benefits documents and census to us by: [Month Day Year] to ensure we are able to provide members with accurate information.
Thank you. 30

31. Thank you First Name Last Name, Title 000.000.0000