1. Emergency Response Best Practices Executive Roundtable Presentation
JUNE XX, 2013
Emergency Response
Best Practices Executive Roundtable Presentation
Southwest Gas Corporation
Matthew Helmers
Manager/Operations Planning & Analysis ,

2. Company Background Metrics Insert Service Territory Map
Number of Customers
1,876,972
Miles of Main
30,229
Number of Services
1,826,904
Number of Employees
2,196

3. Challenges Diverse Service Territory Suburban Rural
Multiple Utility Commissions / Crossing State Lines
Reporting Criteria
Expectations

4. Unique Practices Aligning Schedules
Leak Survey Area and Construction Crews
Centralizing After Hours Dispatch
Automated Call-Out System
On-Call Roster
GPS on Vehicles
Odor Complaint Viewer

5. Roundtable Highlights
Metrics Highlighting Improvements
In-depth Discussion on Current Practices
Best Practices Implemented in 2013

6. Conclusion
Room to Improve
Rejuvenated Focus on:
Try New Ideas

7. QUESTIONS