1. Communications session

2. Member communication preferences
preferred channel for two way communications
Not big on social media – but growing: 17,000 csp Twitter account, most will be members
Also like to see more video
Mix of channels is best strategy

3. What do members like? Professional issues – of course!
Pay, downbanding, pensions, but also work life balance (maternity rights)
Employment advice eg 'Advice Line' in Frontline
Examples of success, local and national
Members 'doing it for themselves' – including interviews with reps

4. Stewards behaviours, preferences
Face to face (with SNO)
Steward specific comms via icsp, Stewards News but only minority read / access them regularly
Nearly all on Facebook, 4 in 10 on Twitter
BUT only small minority use social media for union activity

5. Social media and stewards – fast facts
Of those who use Twitter / Facebook
83 per cent follow /like members in their trust board
41 per cent follow / like other csp stewards
22 per cent follow other trade unionists / campaigners

6. Common themes Information overload Lack of time
Want more succinct / action based info
Dissatisfied with icsp and CSP website
Generally feel getting sufficient info on issues that matter to them

7. Things you could do - weekly
5 min scanning the CSP weekly ebulletin
5 min checking into your icsp reps' network
1 tweet / retweet on employment matters

8. Things you could do - monthly
1 comment on CSP website news story
1 brief posting on your icsp reps' network
1 petition signed, letter sent to MP or other small action promoted by ERUS, CSP affiliated orgs or TUC

9. Plans underway Revamping icsp New Stewards News e-newsletter
Print on demand
Pro formas for workplace wins, new reps
More promotion of training days
Gathering, disseminating local intelligence on union activities/employment issues

10. Things you could do - annually
1 letter or quote supplied to frontline, or your local media
Attend 1 TUC-backed public event (or 1 or more other members attendance secured)

11. Key contacts
Frontline – letters and suggestions for stories *
Stewards News –
@going_to_work
* CSP website – log in and comment on any news item, Like It or Tweet

12. Tom Gill gillt@csp.org.uk @mrtomgill