1. My Aged Care Website and Contact Centre August 2013

9. Calls by Consumer type (August 1 to August 31)
Number %
Assessor (ACAT) 96
0.7%
Carer
2496
17.9%
Consumer
8751
62.8%
Media 31
0.2%
Service Provider
1535
11.0%
Unspecified
1018
7.3%

10. Call Referrals (August 1 to August 31)
Count %
Contact Referral
ACAT Assessment
1153
16.3%
Access Point
139
2.0%
CRCC
834
11.8%
DHS
355
5.0%
Other Government
2563
36.2%
Other Health
265
3.7%
Service Provider
1778
25.1%
Contact Referral that were Warm Transferred 70
9.5% 5
0.7% 82
11.1% 84
11.4%
415
56.2% 31
4.2% 51
6.9%

11. Percentage of calls by State and Territory (August 1 to August 31)