1. INTRODUCTION TO BY-ANAS (MCA-1613314002) 12/25/2018Anas | MCA | N.I.E.T. Greater Noida1

2. What is salesforce? Salesforce is the innovative company behind the world’s #1 CRM platform. Salesforce software is cloud-based, so it doesn’t require a team of IT experts to set up or manage — you just log in and start using it. CRM is originally software for managing customer interaction, such as scheduling tasks, emailing, texting, and many more. Salesforce grew into a cloud software solution and acquired several other companies for PaaS(Platform as a Service) and SaaS(Software as a Service). 12/25/2018Anas | MCA | N.I.E.T. Greater Noida2

3. History and Founder? Salesforce is the worlds' first and most popular CRM system. The headquarter of Salesforce is situated in San Francisco. More than 82,000 companies and many customers used this dynamic, web-based, low-cost CRM platform. It was founded in March 1999 by former Oracle executive Marc Benioff. Salesforce.com has its services translated into 16 different languages and currently has 82,400 regular customers and over 2,100,000 subscribers. 12/25/2018Anas | MCA | N.I.E.T. Greater Noida3

4. Salesforce Terminology TermDefinition OpportunityA potential sales deal that you want to track. LeadA lead is a prospect or potential opportunity – a person who express interest. AccountAny company or organization you want to manage, including prospects, customers, vendors, or partners. ContactA person who works for an account. Tasks and EventsActivities associated to an opportunity, contact, or account. ReportsReal-time summaries generated based on information entered into Salesforce. 12/25/2018Anas | MCA | N.I.E.T. Greater Noida4

5. Clouds and Platform 12/25/2018Anas | MCA | N.I.E.T. Greater Noida5

6. Different sets of Clouds in Salesforce  Sales Cloud  Service Cloud  Marketing Cloud  Community Cloud  Wave Analytics  Apps and Programs  IOT Cloud 12/25/2018Anas | MCA | N.I.E.T. Greater Noida6

7. Sales Cloud Sales Cloud helps to sell products and Services, manage connection with customer, and close more deals. Sales Cloud include Chatter, Social Contact, Marketing and Leads, Data.com, Opportunities and quotes, Approval and Work process, Files and Libraries, Analytics and Forecasting, Partner Management, AppExchange, Email and calendaring 12/25/2018Anas | MCA | N.I.E.T. Greater Noida7

8. Service Cloud Service cloud increase agent productivity, reduces service costs, and gain better visibility into Service Organization. It includes Customer Portal, Live Agent, Contract and entitlement 12/25/2018Anas | MCA | N.I.E.T. Greater Noida8

9. Marketing Cloud Marketing Cloud is the platform for personalized customer journeys — on every channel 12/25/2018Anas | MCA | N.I.E.T. Greater Noida9

10. Community Cloud Community Cloud’s enterprise community platform connects customers partners, and employees directly to the information, apps, and experts they need to take action. 12/25/2018Anas | MCA | N.I.E.T. Greater Noida10

11. Wave Analytics Wave Analytics is opening up new frontiers of data, visualizations, and information that we never even expected. 12/25/2018Anas | MCA | N.I.E.T. Greater Noida11

12. Apps and Programs 12/25/2018Anas | MCA | N.I.E.T. Greater Noida12

13. IOT Cloud With IoT Cloud you can process massive quantities of data, build business rules with simple, intuitive tools, and engage proactively with customers in real time. Use of IoT Cloud:  Connect with everything.  Tackle the haystack. Move the needle.  Engage customers proactively. 12/25/2018Anas | MCA | N.I.E.T. Greater Noida13

14. Benefits using Salesforce Low cost, low risk cloud based solution software service to buy. It Supports on all the Browsers. Complete solution includes feature-rich solution for marketing, sales, service, partner management and community management. Fast result because it drain resources on high value, low cost and focus on innovation Salesforce requires no software to install. There are no hardware requirements either. 12/25/2018Anas | MCA | N.I.E.T. Greater Noida14

15. What makes Salesforce ideal for you?  It’s a cloud-based CRM solution.  Low setup costs. No hardware, no software, no hassle.  Automatic upgrades: 3 times a year.  Out-of-the-box and customizable CRM to run your business in one place.  Scales with your business. Add users when you need to.  Integrate with best-in-class apps.  Enterprise-level cloud security for businesses of any size.  It helps increase sales 12/25/2018Anas | MCA | N.I.E.T. Greater Noida15

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