1. Insurance Institute of Leicester The Life of a Major Loss The first 30 days…
Up on screen to start

2. Kevin Dinsdale Geraldine O’Donaghue
Regional Director, Major & Complex Loss team
Crawford Global Technical Services
Geraldine O’Donaghue
Senior Investigator, Major & Complex Loss team
All - Speak individually to introduce ourselves: 1.Terry. 2.Kevin, 3.Mark
Kevin - Ask the audience – Are you all claims people? What sort of experience of we have in the room? Any of the exec guys? 2

3. Programme – First on the Scene! Property/BI/Forensics
Preliminary Enquiries
Causation / Policy Liability
Background Checks
Prepare Preliminary Report
Liability Decision
Loss Mitigation (Property)
Business Continuity (BI)
Kevin – Outline the scene (if not already done so by the Brokerbility introduction)
Kevin – run through the running order for the session 3

4. Fire Investigation Control Unit Building Control Emergency Contractors
First on the Scene
Emergency Services
Fire Investigation Control Unit
Building Control
Emergency Contractors
Other Govt Agencies
Press
Manager / Owner
Loss Adjusting Team
Forensics
Kevin – First on the scene 4

5. Loss Assessor
Kevin

6. Preliminary Enquiries
Initial Site Meeting
Team Approach
Policy Documentation
Drones / Technology
Contact Insurers from site
Initial advice
Update all Parties
Kevin
Initial meeting on site
Team Approach
Introduce all parties
Walk around site
Adjuster Questions
Have information in BCP file – Brokers can add value here by briefing their clients I advance
Broker Presentation / Surveys
Lawyers notified/instructed early re recovery
Background Reports
Document Request
Action Plan Agreed
Next Meeting
Adjuster Briefs Insurers
Adjuster updates all parties, brokers included
Prepare Prelim Report 6

8. Kevin

9. Causation / Policy Liability
Identify potential causes:
Electrical Work
Cooking Related
Fireworks
Kevin
Can’t confirm precise cause
Discovered likely to be electrical - as started around new distribution board commissioned day before
Forensic will have discussion with Fire Service
Witnesses should hang around for interview. Particularly important if damage is severe
Reported and seeking instructions – looks ok
Questions regarding Adequacy
Forensic rules out duct work
Agreed to further tests
Gas Bottle left by decorator exploded
Reporting under privilege to Solicitors
Preserve Witness Evidence 9

10. Policy Liability Issues
Insurable Interest
Maintenance Records
Warranties
Adequacy of Sums Insured:
Is it Adequate?
Terry
Building owned by Directors
Contents Claim at £500,000
VAR £1,000,000
Sum Insured £750,000
Is it adequate 10

11. Types of Screening Commercial Domestic Construction Engineering
Casualty
Good in Transit
Liability BI
Overall, we will look at anything.

12. For Screening The searches primarily completed are Land Registry
Financial Searches
Internet searches
Telephone enquiries
Which in turn produces a Screening Report.

13. The Screening report will
Excluding warranties, conditions etc,
Allow Insurers to make a decision on liability either for or against, based on information uncovered.
Allow Insurers to investigate further if need be.
Turnaround aimed for 48 hours.

14. When there is no screening or limited screening
Blue Chip / Global entity
Famous person
Claim nearly complete or ongoing for a long time
The Companies are based overseas

19. Our aims with screening
Does the risk insured correspond with what we can see in the information we are looking at.
Plus
Any Claims Issues

21. Prepare Preliminary Report for AXA
Kevin

22. Loss Mitigation (Property)
Buildings
Appointment of Consultants
Establish Design Team Brief
Identify Scope of Works
Planning Considerations
Contents
Buildings
Established 50% destroyed includes Main Reception, Kitchen, Bar, one Bedroom Block
Bedrooms function suite conference facilities
Appoint Design Team
Agree Further measures to make safe / watertight / stabilise site.
Appoint DMC
R&D Survey Asbestos
Planning Considerations
Establish Brief
Identify Scope of Works
Planning Conditions s 106
Secure cycle storage
2 charging points in car park
Fund improvements to highway
Appeal or funding – bust 12 month indemnity period 22

23. Business Continuity (Business Interruption)
Adequacy of the Sums Insured
Initial Information Request
Discuss Mitigation Strategies
Consider Early Interim Payment
Mark
One our first considerations is always to establish the adequacy of the Sums Insured – If sums are inadequate, we need to manage the expectations of their client at the earliest possible opportunity
We will look at this aspect again in a minute
Information request for financials
We will look at mitigation after we look at the adequacy of the Sums Insured
Together with Insurers we are looking to get an interim payment made at the earliest opportunity. 23

24. Adequacy of Sums Insured – The Maximum Indemnity Period
Mark
Discussing the need for an adequate maximum indemnity period – in the case of this hotel a maximum indemnity period of 12 months would not be sufficient
Discuss why 12 months is all too often selected but all to often inadequate 24

25. Business Interruption – Mitigation of the Loss
Mark
Throw the debate out to the delegates. How might we approach the mitigation of the Business Interruption for the hotel? 25

26. Policy Liability Accepted Interim Payment Made
30 Days
Policy Liability Accepted
Interim Payment Made
Recovery Proceedings Initiated
Action Plan Agreed
Kevin to sum up the first 30 days 26

27. Questions? 27