1. PRODUCT TRAINING
January 2019
Name

2. Maximising Opportunity
Key training for January
Residential
Energy
Broadband
AU Mobile
Security
Maximising Opportunity
Strive for 20/40
New customer benefits
Strive For 10
“NEW”
Bundle Discounts
Customer offer

3. Click Energy: What’s the opportunity?
No lock-in contracts
Competitive pricing, choose low rates or discounts
>90% of households are not currently Click Energy customers
+2 million homes in Australia now have solar panels
Need more info?
Energy Essentials Guide
New ACN Click plans by State
Energy Accreditation (mandatory)
Energy Customer FAQs

4. Click Energy Plans BRAND NEW! Pay on time discount Built in discount
ACN Turquoise (Click Leda – QLD)
ACN Turquoise Gas
ACN Gleam
ACN Sage
ACN Sage Gas
ACN Sage Shine
Click Energy’s ACN Sage plans provide the same value as ACN Turquoise. ACN Turquoise plans now apply discounts from the very first invoice!
On 3 December 2018 there was a change in the construct of all new pay on time discount plans.
For these new products the pay on time discount will be applied in the customer’s current bill, as long as they pay by the due date. This means that customer will get pay on time discounts on every bill, including their first bill and their last bill. The new suite of products launched reflect this change.
Old Product Names
ACN Cobalt/Gas is now ACN Turquoise/Gas
Click Mercury (QLD only) is now Click Leda (Qld only)
Business Prime/Gas is now Business Point/Gas

5. Sage plans: What’s the benefit?
Click Sage plans have built-in discount convenience
Identical value to ACN Turquoise pay-on-time discount plans + simplicity – your customers can easily understand low rates
The discounts are built into both usage and supply rates and do not expire
For customers who want to manage their cash flow as effectively as possible
Need more info?
Energy Essentials Guide
New ACN Click plans by State
Energy Accreditation (mandatory)
Energy Customer FAQs

6. Make the most of Energy Strive For Program: Keep Cool Campaign:
Keep Cool Campaign:
Flyer
Social tile
signature
This is an incredible opportunity that every IBO should be aiming for.
Sign up & MAINTAIN 20 Click Energy services – they can be any fuel type (gas, electricity, solar), residential or small business
Eligible services signed up from 1 March 2018 will count
Need to maintain a minimum of 20 active and billing services at the calculation date each month to earn an incredible reward of getting your daily supply charge FREE. That’s up to $50p/mth off your Click Energy bill which is up to $600 p/a

7. Broadband Customer Offer
Promotion Extended until further notice
ACN Value and Ultimate 24 month plans add Turbo speed for full contract term
ACN Value 24 month plans (both Standalone and Bundle) include Premium WiFi modem saving $70
2018 was all about improving the customer’s experience

8. Be Rewarded for Selling Broadband
No monthly plan fee
100% discount
T&Cs apply
Just like the Energy Strive For 20 this is a fantastic opportunity
Sign up & MAINTAIN 10 ACN Broadband services – they can be ADSL or nbn, standalone or bundle plans
Eligible services signed up from XXX
You need to maintain a minimum of 10 services at the calculation date each month to earn an incredible reward of a 100% discount on your monthly plan fee which means it’s FREE. If you’re on an nbn Ultimate Bundle Plan that’s a saving of almost $1200 each year.

9. IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.
NEW - Vodafone Bundle & Save Discount
IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.
This document is classified as | C2 - Vodafone Restricted

10. Bundle & Save Discount Matrix
How does it work?
Number of Services
Discount
VF Plan Price Point 1
N/A
$30
$35
$45
$60
$80
$100 2
5% off
$28.50
$33.25
$42.75
$57
$76
$95 3
10% off
$27
$31.50
$40.50
$54
$72
$90 4
15% off
$25.50
$29.75
$38.25
$51
$68
$85
5 and above
20% off
$24
$28
$36
$48
$64
*Eligible Plans are: $30+ Postpaid voice (June/July 2018 or later), $30+ Postpaid MBB (June 2018 or later) & Tablet Plus Plans (October 2018 or later)
*Excluded Plans : Business Flex & Business Advanced Plans. Mobile Broadband $15 Plans, Vodafone nbnTM 25Mbps plans

11. How does it benefit the Customer on a $60 plan?
$57
Per month per plan
$54
Per month per plan
$51
Per month per plan
$48
Per month per plan
1 x $60 Plan
2 x $60 Plans save 5% on monthly plan fees
3 x $60 Plans save 10% on monthly plan fees
4 x $60 Plans save 15% on monthly plan fees
5 x $60 Plans save 20% on monthly plan fees
Save $3 on each plan with a Total Saving of $6
Save $6 on each plan with a Total Saving of $18
Save $9 on each plan with a Total Saving of $36
Save $12 on each plan with a Total Saving of $60
IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

12. Maximising the iPhone Launch
Things to Do NOW!
Check Customer Survey Forms
Check mobile upgrade s
Ask friends and family if they need a tablet
Make a list of all the people and small businesses in your network
Contact them TODAY to remind them to order through you!
Need more info?
1. iPhone Xs/R FAQS
2. iPhone Xs/R Social Media Guide
3.Vodafone Accreditation (mandatory)
4. Mobile essentials training
5. Compensation plan
Make the most of the launch!
Get out those customer survey forms and look for those customers that have contracts expiring in the next few months. Start with those out of contract or 1 month away and work your way down the list.
Check the weekly Upgrade s sent out by Head office to your nominated address – most of these customers should be eligible to upgrade!
Make a List of all the small business’s in your network that uses mobiles or tablets. You have the potential to sign up 3, 5 or even 10 or more services at once!
Start contacting these customers Today. Their existing Providers will also be in touch with them allot of the time, so its important to get them lined up to sign up via your storefront.
More than 50% of iPhone users have more than 1 apple device. AGAIN – another opportunity to sell multiple devices and upgrade customers.
At up to 4 points per new connect customer, this is a big opportunity for us to grow our businesses!!
Stay tuned to the ACN Pacific Facebook page for updates as they happen.
Let’s get out there and maximise this puppy!!!

13. Unlimited Data Plans – The Opportunity for IBOs
Unlimited data* plans allow you to capture entire market
Use the new plans to get your existing customers to recontract
Customers who will find the new international countries attractive
Assist customers looking to upgrade
Conversation starter: “Have you heard about the amazing new Endless Data* plans?”
Attract customers from Telstra/Optus – Vodafone is the market leader
The opportunity for you
These Unlimited Data plans mean you can now capture the entire market. You have the opportunity to upgrade existing customers, retain customers who were looking for other benefits and most importantly capture new customers. Here’s how:
• Speak to friends and family who will find the addition of the new international countries (Nepal, Lebanon, Sri Lanka etc) attractive
• Use it as a conversation starter to pique prospects – ‘Have you heard about the crazy new Unlimited Data Mobile Plans?’
• Leverage the new plans to get your existing customers to re-contract!
• Assist current customers looking to upgrade
• Use it to attract Telstra and Optus customers – Vodafone is the market leader!
What's In It For Customers?
Customers can choose between existing data-capped plans & unlimited data plans
Budget conscious customers don’t need to pay anything extra – no data overage
Peace of mind – don’t need to worry about data limits
*Unlimited Streaming Speed data plus 40GB at Your Max Speed for use in Oz. to be marketed to customers as ‘ENDLESS DATA’

14. Key things to Remember Discounts NEW ENDLESS DATA Tablet Plans
Up to 4 customer points +
Higher plan fees =
Better residuals and more points for faster qualification
Handset sales
Ask ‘Do you have a tablet?’
Opportunity to double your points & residuals for every mobile customer
Tablet bundles
IBOs rewarded on undiscounted plan fee
NEW Bundle Discounts
Refer a Friend
Student discount
Loyalty discounts
Maximise discounts
NEW ENDLESS DATA
Tablet Plans
Now Available

15. Important Vodafone Sign Up Tips
Almost two thirds of all customers currently declined by Vodafone are not due to credit score!
Avoid fraud protection declines by asking customers to:
Sign up via their own device (phone, tablet, or laptop)
Sign up on their own mobile or home Wi-Fi connection.
Avoid incorrect sign up declines. Check the following:
Drivers Licence or passport numbers
Name on ID
Residential = delivery address
Time at previous residential address
Occupation
One third of declines are due to poor quality customers being referred.
Help improve approval chances by:
SIM only
Low plan fees, eg $35 or $45 plans
Set up Direct
Approximately 30% are declined by fraud protection systems Vodafone have in place to stop illegal scamming and criminal activity. This can be avoided by asking customers to:
Sign up via their own device (phone, tablet, or laptop)
Sign up on their own mobile or home Wi-Fi connection.
35% are also declined because when entering their details they either mistype or deliberately enter incorrect information. Examples include:
Incorrect Drivers Licence or passport numbers
Incorrect name as appears on ID e.g. Matt (not Mathew) Smith
Incorrect residential or delivery address (which needs to match)
Incorrect/not included time at previous residential address
Incorrect occupation
35% are due to poor quality customers being referred. However we can help improve chances of their approval by:
Starting off with a low plan fee like $35 or $45 plans if customer doesn’t currently have a post-paid service.
Recommending SIM Only if they are new to country, a student or have a poor credit record.
Getting customer to setup direct debit

16. Why Vodafone = Best Value
Unlimited
Talk, text, Data*
90 IDD countries
12,24,36 Interest Free No
lock-in
$5 Roaming
Why is Vodafone the best Option for Customers? Well it’s because Vodafone PUT CUSTOMERS FIRST
UNLIMITED DATA, text & calls nationally – so complete peace of mind and no bill shock!
Calls to 90 Countries included on most plans – some of the best calling inclusions going round
Ultimate Flexibility with No Lock In plans and interest free repayments periods of 12, 34 & 36 months to help customer budget better.
Plus BEST IN MARKET $5 Roaming – to use your plan overseas the same as you do at home!
* Unlimited Streaming Speed data plus 40GB at Your Max Speed for use in Oz.

17. Maximising the Security Opportunity
Double Points for ADT referrals – renewed for January! On all services ordered and activated
Break-ins occur once every 3 minutes
80% of homes in Australia don’t have a monitored security solution
Homes with monitored “back-to-base” alarm systems need to upgrade due to NBN rollout
Need more info?
Security Plans
Compensation Plan
Quick reference guide
Promotional customer flyer

18. Business Cloud Phone Energy Vodafone
New Cash Bonus for Unlimited Plans
Introducing Sage for Business
Why Vodafone for Business

19. What is Cloud Phone? A virtual phone system tailored to Small Business
Future-proof - NBN-ready but usable over ADSL2 connections
Hosted in the Cloud - accessible from everywhere
Virtual system – no more PABX hardware
Scalable – easy to add capacity for new staff and new sites
Mobile – access your business line(s) from your mobile
Self-managed – mobile-based application for administration

21. How Cloud Phone helps SMB
Cost- effective
Never miss
a call
Customisable
NBN
ready
How Cloud Phone helps SMB
NBN ready
Cost-effective
Never miss a call
Customisable - Fits your business

22. Cloud Phone – extra Rewards
Brand new cash bonuses released for January 2019!
1 signed customer agreement = $100
2 signed customer agreements = $200
3 signed customer agreements = $300
4 or more signed customer agreements = $400
Applies to Unlimited Plans only
Minimum 12 month term
Need more info?
Pacific Compass
Compensation Plan
AU Bonus Promos
Essentials Reference Guide

23. Maximising the Energy Opportunity
Two Business plan options are now available!
ACN Sage Business with Built-in discount
ACN Business Point with Pay on Time discount 
Small Business customers can now take advantage of Click Energy’s great value Sage for Business plans, with value factored into usage and supply charges, plus ACN Business Point is now available. 
These plans are available to Small Business customers in NSW, VIC, SA and South-East QLD. 
Try the Click Energy Quick Quote Tool today to see how these competitive plans can save $$ for your business customers.
Flyers and signature available on Pacific Compass to use to reach out to your Small Business customers.

24. Why Vodafone Small Business?
Please Note: Business Sign Ups will resume from 14/01/19.
IBO’s & Customer can still submit leads however the business sales team will contact customers after the 14/01/19.
For your customers:
Unbeatable value for 5+ services with $30 unlimited data plans and amazing discounts + opportunity to BUNDLE & SAVE!
Best in class $5 roaming and generous international call inclusions to 90 countries!
Smooth and hassle-free signup with a personal touch from our Business Sales Exec - Betty!
For IBOs:
Big Opportunity for IBOs to earn up to 20 points for a customer with just 5 services!
Easy Sign up – submit lead with Customer and let Business Betty put together a great package!
There are over 2 million small businesses in Australia! HUGE Potential to switch an untapped market!

25. New Anovia Promotion!