1. You’ve Got a SEM Plan, So Now What?
Strategies for Prioritizing Student
Success Initiatives
SEM 2013: The Origins & Future of SEM
Alicia Moore
Dean of Student & Enrollment Services
Central Oregon Community College
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

2. Setting the Stage
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

3. But Wait! There’s More! 72% growth Enrollment Growth 11,403 11,334
10,843
72% growth
10,263
9,075
7,937
7,090
6,622
6,597
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

4. Achieve the Dream! 40-40-20 by 2025 72% growth 40-40-20 by 2025
State of Oregon Law
Achievement Compacts
State of Oregon Higher Education Benchmarks
Initiatives: Federal, State and Local
Student Persistence & Completion Strategy
CCWD Student Success Framework
Task Force on Student and Institutional Success
State of Oregon Legislative
Task Force
Career Pathways
Degree Completion & Career Attainment Strategy
Win-Win
Degree Completion
Strategy
Milestone & Momentum Points
State of Oregon Higher Education Benchmarks
Milestone & Momentum Points
State of Oregon Higher Education Benchmarks
Foundations of Excellence
John Gardner
5 million new degrees by 2020
President Obama
11,403
Career Pathways
Degree Completion & Career Attainment Strategy
11,334
CASE Grant
Degree Completion Grant
Foundations of Excellence
John Gardner
Student Persistence & Completion Strategy
CCWD Student Success Framework
Achievement Compacts
State of Oregon Higher Education Benchmarks
10,843
CCSSE & SENSE
Student Success Benchmarking Survey
72% growth
Achieve the Dream!
Achievement Compacts
State of Oregon Higher Education Benchmarks
Task Force on Student and Institutional Success
State of Oregon Legislative
Task Force
It’s Our Mission.
10,263
Reverse Transfer
Degree Completion Strategy
Reverse Transfer
Degree Completion Strategy
And guess what?
by 2025
State of Oregon Law
Foundations of Excellence
John Gardner
Core Themes
NWCCU
9,075
Core Themes
NWCCU
Task Force on Student and Institutional Success
State of Oregon Legislative
Task Force
We have a plan. A SEM Plan.
Achievement Compacts
State of Oregon Higher Education Benchmarks
Milestone & Momentum Points
State of Oregon Higher Education Benchmarks
Reverse Transfer
Degree Completion Strategy
by 2025
State of Oregon Law
Student Persistence & Completion Strategy
CCWD Student Success Framework
Student Persistence & Completion Strategy
CCWD Student Success Framework
7,937
Foundations of Excellence
John Gardner
CCSSE & SENSE
Student Success Benchmarking Survey
7,090
Core Themes
NWCCU
Career Pathways
Degree Completion & Career Attainment Strategy
Win-Win
Degree Completion
Strategy
CCSSE & SENSE
Student Success Benchmarking Survey
CASE Grant
Degree Completion Grant
6,622
Win-Win
Degree Completion
Strategy
CCSSE & SENSE
Student Success Benchmarking Survey
5 million new degrees by 2020
President Obama
6,597
Milestone & Momentum Points
State of Oregon Higher Education Benchmarks
by 2025
State of Oregon Law
Career Pathways
Degree Completion & Career Attainment Strategy
Win-Win
Degree Completion
Strategy
CASE Grant
Degree Completion Grant
5 million new degrees by 2020
President Obama
5 million new degrees by 2020
President Obama
CASE Grant
Degree Completion Grant
Core Themes
NWCCU
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

5. Going Back to Our Roots: SEM Planning
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

6. COCC’s SEM Model Sustainable Enrollment Outcomes Staffing Systems
Tactics
Strategies
Enrollment Infrastructure
Strategic Enrollment Goals
Data Collection and Analysis
Key Enrollment Indicators
Institutional Strategic Plan
Staffing
Systems
Structure
© Bontrager/Green
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

7. Getting Back to Excellence through Thoughtful Prioritization:
Prioritizing Our Priorities
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

8. Getting Back to Excellence
Initial Brain Dump: 112 tasks/projects/initiatives
SBAM!
Sanity (S): Things that are broken, needed for staffing sanity, this bridge is crumbling
Bonus (B): New initiatives, something nice to have, the “right thing to do”
Advancing (A): Advance current activities
Mandatory (M): Attached to a college, state, or federal policy
Results? 61 tasks/projects/initiatives
Now what?
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

9. Getting Back to Excellence
Scoring Rubric
Score
Description 5
Demonstrates complete understanding of the problem. All requirements of task are included in response. 4
Demonstrates considerable understanding of the problem. All requirements of task are included. 3
Demonstrates partial understanding of the problem. Most requirements of task are included. 2
Demonstrates little understanding of the problem. Many requirements of task are missing. 1
Demonstrates no understanding of the problem.
No response/task not attempted.
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

10. Getting Back to Excellence
Scoring Rubric: Sanity
Student persistence or completion
Positive impact on employees, pending projects, or future directions
Fixing what’s broken
Staff workload: Shift reactive to proactive; reduce time on task
Student Services staff resources
Fiscal resources
Scoring Range: 1 through 5
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

11. Getting Back to Excellence
Scoring Rubric: Mandatory
Student persistence or completion
Urgency or compliance timeline
Likelihood of audit or penalty
Scoring Range: 1 through 5
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

12. Getting Back to Excellence
Piece of cake, right?!
Individually develop definition for a score of “3” and a “5” (five is highest) for student persistence or completion score (five minutes)
Remember what you wrote!
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

13. Getting Back to Excellence28
Bring a pen/pencil with you
Mingle and swap cards as frequently as possible (30 seconds)
Partner up (two minutes)
Distribute 7 points amongst the two cards; the higher the points, the ‘better’ the definition (precise, easy to interpret by others)
Write the score on the back of the card
Repeat four times
Back to your seats
Total up the points on back of card
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

14. Sanity: Persistence & Completion Sanity: Staff Workload
Getting Back to Excellence
Our Process
Individuals drafted definitions
Reviewed, clarified and updated as a group
Ranking process
Rules of engagement
Everyone participates
Everyone agrees
Sanity: Persistence & Completion 1 2 3 4 5
No impact foreseen
Low impact, low numbers
Low impact, high numbers or high impact low numbers
High impact, high numbers
Sanity: Staff Workload 1 2 3 4 5
Does not address.
Partial automation; reduce time on task by >25%.
Automation with manual exception reporting. Reduce time on task by +/-50%.
Full automation. No daily manual processing.
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

15. Getting Back to Excellence
Our Process, continued
RASI model
Review (R1 = facilitator/convener; R2 = others involved)
Approve
Support
Inform
Narrowed the list to 13 tasks/initiatives/projects, but primarily impacted three of eight possible leads. Ouch!
Now what?
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

16. Getting Back to Excellence
Scoring Rubric: Advancing & Bonus
Ease of implementation
Timeline
Capacity to serve students, moving to proactive
Increasing success for all students
Increasing success for underrepresented students
Scoring Range: 1 through 5
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

17. Getting Back to Excellence
The Outcomes
7 sanity items
5 mandatory items
4 advancing items
Significant range in impact and scope
Balance between reactive and proactive needs
Gannt Chart
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

18. Getting Back to Excellence
Project
Category
Description R1 R2 A S I
Instruction?
IT?
Others?
Institutional Sustainability
Transfer
Workforce
Basic Skills
Lifelong Learning
Keeping it Front and Center
Monthly quick review with senior staff
Quarterly updates to all Student Services staff
Quarterly review with stakeholders
Annual in-depth review with senior staff
Annual review with President’s Cabinet
…and of course, celebrations!
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

19. Achieving Excellence Achieving Excellence Leveled the playing field
Objective
Sense of equity
Team approach
Mutual understanding and support
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |

20. Dean of Student & Enrollment Services Central Oregon Community College
Questions?
Alicia Moore
Dean of Student & Enrollment Services
Central Oregon Community College
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) |