1. Stakeholder Perspectives at the FernUniversität in Hagen
Dr. Björn Fisseler FernUniversität in Hagen Germany

2. Current State
Who is working regarding students w/ disabilities and ICT?
3 staff members of ICT services, who provide documents for students who are blind
1 University representative of SwD Me

3. Who would you like to engage as stakeholders?
In this particular order:
Senior management & administration
Every staff member & students
Middle management

4. What are the challenges you face in engaging stakeholders?
Lack of knowledge
about disability & accessibility & legislation
about state-of-the-art (science, technology,...)
the # of SwD
the impact
„Power games“ & ignorance
„Before I can do [XY], I need more [money/staff/...]“
„This is my line of work!“
„But there are only 70 students who are blind!“

5. What strategies have you used to engage stakeholders and have these been effective?
Bottom-up strategies
Providing basic information
Annual conference
„Quick wins“ – definitely don‘t work!

6. Who are the stakeholders that you view as difficult to engage?
Senior management & administration
Not willing to manage accessibility
Every staff member
Lacking information, knowledge & resources
Integrating things in everday work
Middle management
Unsensitive of real demands & advantages
Not given support from senior management