1. WJEC Health Unit1 1 Physical Factors (5)
1.1 Life Quality Factors (14)
1.4 Factors affecting Communication (11)
1.5 Strategies to overcome Barriers: Individuals (9)
1 Physical Factors (5)
Exercise, Diet, Physical comfort and safety, Hygiene, Pain relief
2 Intellectual Factors (2)
Stimulation, Engaging in Activities
3 Emotional Factors (5)
Privacy, Dignity, Approval, Psychological security, Autonomy
4 Social Factors (2)
Social Contact, Social Support
31 Emotional
37 Use of technical terminology or colloquialisms
32 Environmental
38 Appropriate speed clarity and loudness
33 Physical or intellectual disabilities
39 Use of eye contact, facial expressions, body language
34 Cultural influences
40 Legibility and accuracy
35 Stereotyping and labelling
41 Lack of resources
36 Time constraints and pressures
62 British Sign Language, Makaton, Braille, Widget
66 Interpreter
63 Equipment – hearing aids, adapted computers, electronic voice output, pendant call system community alarm aid
67 Facilitating access – e.g. use of ramps
64 Use of an advocate
68 Adapted equipment and facilities
65 Use of support groups
69 Anger management / assertiveness training
1.2 Principles of Care (7)
5 Promoting effective communication and relationships
9 Acknowledging individuals' personal beliefs and identity and respecting diversity
6 Promoting anti-discriminatory practice
10 Protecting individuals from abuse
7 Maintaining confidentiality of information
11 Providing individualised care
8 Promoting and supporting individuals’ rights to dignity, independence, empowerment, choice and safety
1.6 Rights and responsibilities (12 Acts)
1.5 Barriers to Communication: Care workers (7)
70 The Disability Discrimination Act 1995
76 The Children Act 1989
71 Race Relations Act 1976
77 The Work and Families Act 2006
72 Mental Health Act 1983
78 The Data Protection Act 1994
73 Sex Discrimination Act 1975
79 The Access to Personal Files Act 1987
74 Human Rights Act 1998
80 The Access to Health Care Records Act 1990
75 NHS and Community Care Act 1990
81 The Health and Safety at Work Act 1973
42 Attitude and prejudice
46 Preoccupation with own needs
43 Lack of motivation
47 Ethical dilemmas
44 Conformity to workplace norms
48 Stress and physical strain
45 Lack of skill
1.5 Strategies to overcome Barriers: Care workers (9)
49 Clear and effective policies and codes of practice
51 Advice and support within the workplace
50 Training
52 Appraisal, continuing professional development procedures
1.3 Caring Skills and Techniques (13)
1.6 Systems of Redress (7)
12 Encouraging
19 Disengagement
13 Showing approval
20 Distraction
14 Creating trust
21 Physical contact
15 Gaining compliance
22 Modelling
16 Social perception
23 Working alongside
17 Observation
24 Setting challenges
18 Providing individualised care
25 Safe working practices
82 Organisational policies
86 Ombudsman
83 Local complaints procedures
87 Commissions – Equal Opportunities, Racial Equality, Human Rights, Disability Rights
84 Industrial tribunals
88 European Court of Human Rights
85 Regulatory bodies
1.5 Barriers to Communication: Individuals (9)
53 Lack of status
57 Attention seeking
54 Social exclusion
58 Hostile behaviour
55 Physical impairment
59 Feelings of frustration and isolation
56 Concealing problems
60 Communication barriers - sensory impairments, learning disabilities, language barriers
61 Poor access to services and resources – physical, psychological, financial, lack of information, geographical, cultural and language barriers
1.4 Communication Types (5)
26 Written
29 Graphical
27 Verbal
30 Alternative
28 Non-verbal
WJEC Health Unit1