1. Comprehensive Program Review – February 17, 2012
Brooke House
Comprehensive Program Review – February 17, 2012

2. Program Highlights Program Highlights
Beginning of a cultural change at program
Develop and implemented new command organizational structure
In-house Transition Groups, Job Skills Group & resident monthly house meetings began in December
Reviewed systems of operations and made changes as needed
Instituted Monthly one-hour trainings on sound community correctional practices
Facility facelift:
Clean/organize/paint
Reorganize front desk-control area
Outreach efforts;
Advisory Board meeting
Monthly meetings with SCSD
Focus group meeting on developing strategies to improve utilization
Meeting with MA DOC Commissioner Louis Spence on 11/15/2011
Staff Pot Luck Holiday meal for residents
Program visit from a delegation from China

3. Areas that Need Improvement & Contractor Visits
Areas in Need of Improvement
Culture Change
Life and safety adherence
Capital projects and Quality Living Space improvements
Staffing
Programming
Staff awareness of Brooke House Policy and Procedures
Contractor Visits
Met with MA DOC Commissioner Louis Spence on 11/15/2011
Monthly on-site meetings with the Major Paul Defazio

4. STAFFING Staff Turnover Rate July: 1 FTE; 2 PTE
1/1/2011 – 12/31/2011 (12 Mo.)
SJS Overall: 20.6%
Overdue Performance Evaluations (Over the 6 Mo. Period)
July: 1 FTE; 2 PTE
August: 1 FTE; 2 PTE September: 1 FTE; 2 PTE
October: 4 FTE; 2 PTE
November: 6 FTE; 1 PTE
December: 4 FTE; 0 PTE
The above reflects 2 PTEs and a total of 7 FTEs receiving a late performance evaluation during the 6 mo period (a total of 9 late reviews).
Data obtained from HR Personnel Summary

5. Data Obtained from the Adult Utilization Report
An Average of Clients per Month over the 6 month period.
(A decrease of 9.27 clients from previous CPR)
Data Obtained from the Adult Utilization Report

6. Adaptive Life Skills Hours (per Client per Month)
Programming
Adaptive Life Skills Hours (per Client per Month)
An Average of 4 Adaptive Life Skills Hours per Client per Month over the 6 Month Period.
(Decrease of ~0.75 hrs. from pervious CPR)
† Note: there were NO PAROLE clients at Brooke House from October – December.
Data Obtained from MMRs

7. Cognitive-Behavioral Hours (per Client per Month)
Programming (cont’d)
Cognitive-Behavioral Hours (per Client per Month)
An Average of 4.5 Cognitive-Behavioral Hours per Client per Month over the 6 Month Period.
(Decrease of one (1) hr. from pervious CPR)
† Note: there were NO PAROLE clients at Brooke House from October – December.
Data Obtained from MMRs

8. Medication Administration
NO medication incidents over the time period.
A decrease from seven (7) total medication incidents from the previous CPR.
Data Obtained from MMRs

9. % of Successful Completions
73% of Clients Discharged Successfully Completed the Program.
(A decrease of ~2% from pervious CPR)
† Note: there were NO PAROLE clients at Brooke House from October – December. There were no “completions” for PAROLE in the month of September.
Data Obtained from MMRs

10. % of Clients Completing w/ Employment
Completions (cont’d)
% of Clients Completing w/ Employment
25% of Clients Completed the Program with Employment.
(A decrease of ~15% from pervious CPR)
† Note: there were NO PAROLE clients at Brooke House from October – December. There were no “completions” for PAROLE in the month of September, nor were there any completions for DOC in the month of October.
Data Obtained from MMRs

11. % of Clients Completing w/ Housing
Completions (cont’d)
% of Clients Completing w/ Housing
99% of Clients Completed the Program with Permanent Housing.
(An increase of ~2% from pervious CPR)
† Note: there were NO PAROLE clients at Brooke House from October – December. There were no “completions” for PAROLE in the month of September, nor were there any completions for DOC in the month of October.
Data Obtained from MMRs

12. Client Satisfaction Survey Results
Data Obtained from the January 2012 Client Satisfaction Survey Results

13. Client Satisfaction Survey Results (cont’d)
Data Obtained from the January 2012 Client Satisfaction Survey Results

14. Client Satisfaction Survey Results (cont’d)
An increase of 130% in “Always” responses and a decrease of 50% in “Never” responses from the January, 2011 Results.
Data Obtained from the January 2012 Client Satisfaction Survey Results

15. Capital Expense Plan Capital Expense Plan
$75,000 Bathroom Renovations Proceeding Shortly
This is the largest item in Brooke House’s Capital Plan
The balance of the items will be reviewed individually and in most cases be delayed until the summer or fall.