1. Hybris Commerce Business Challenges Business Benefits
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Commerce
Lack of omni-channel capabilities
Consistency of offerings
Unstructured Product Data
Engage customers through personalisation
Solution Benefits
Enables adoption of additional channels – such as mobile, print, call centre, etc. – on a single platform
Centralised product content management ensures content consistency across channels
Supports operation of multiple shops on a single platform for multitenant or multi-brand strategies
Real-time personalisation, merchandising, and search and navigation drive conversion rates
Integrated customer service improves customer satisfaction and increases sales
Centralised order management enables multichannel fulfilment efficiency
Best-in-class scalability, flexibility and performance for high-volume, high-transaction environments
Development Platform, based on Java open standards
Product Content Management, consolidates multiple data domains on a single platform
Customer experience / Web Content Management
Integration with Datahub – for inventory, financial, & core business systems
Built-In Customer Service, Ticketing, ASM
Solution Components
Business Challenges
Search & Merchandising, SOLR Search & Navigation. Facet browsing, keyword & product suggestions.
Order Management - supporting pick-up in store.
Mobility , responsive design templates, or IoS and Android SDK options
Native product content and order management capabilities
SAP Hybris omni-channel commerce solution helps you target and engage with your customers better, wherever they are. As a development platform it is omnichannel at it’s core. Our
commerce software helps integrate all digital and physical customer touchpoints onto a single platform – including online, mobile, point-of-sale, call center, social media and print.
Whatever your industry, we can create contextual, personalised and relevant customer experiences that boost loyalty and increase sales.
Accelerators available for B2B, B2C lob, Public Sector-Citizen Engagement, Financial Services, Travel and Telco
Solution Overview
Poor up/cross-sell capabilities
Drive traffic from/to physical store
Too many legacy solutions per channel
Business Benefits

2. Hybris Commerce EOH Differentiator EOH Skills and Experience
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Commerce
EOH Differentiator
Solution Benefits
EOH Presales Support
Skilled Resources In The Following Areas:
Analysts Skills
Development Skills
Web development
Java EE platform
Android/iOS App development
UX and UI Design
Ecommerce Skills
B2B, B2C, B2B2C - Delivery in two large projects.
Infrastructure - Internet/Networking Methods, Technologies Protocols
Industries
Retail, Automotive, Manufacturing, Telco,
Public Sector (Citizen Engagement)
EOH Skills and Experience
Experience before you buy- Wireframes designs, Live industry sites
Speed to market with Hybris Commerce Cloud approach
Not reliant on SAP landscapes
Integrate your Service Channels, Self Service and Call Centres Channels
Customise Android/iOS applications with branding connected to customer implementation of Hybris Commerce
Pre-built tools to create required product media/ image sets
Over 20 years of Ecommerce / Digital Business transformation

3. Hybris Commerce Presales EOH Deployment EOH Presales Support
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Commerce
Solution Benefits
EOH Presales Support
Presales
EOH Deployment
EOH Presales Support for Country Manager
EOH will provide the following:
Introductory template
Presentation
Videos on YouTube
Template proposals
Template project plan
Website with links to demo sites
Datasheets and Cheatsheets
Presales consultant is available for teleconferences and video demonstrations
On mutual agreement between all parties we will arrange for in-country visit and demonstrations for tangible opportunities
Sprint-0
Benefits to EOH
Annuity revenue, 3+ Years and ongoing customer value (LTV)
Remote delivery, with onsite support for Initial meetings
Project Durations: Usually starting at 6 months
Resource
Onsite and/or Remote:
Java, Web, Ecommerce
Database
Solution Architect/Team Lead
Assumptions:
The Client will provide a Master Catalogue/Database of unique SKU’s
Any master/transactional data will be made available by The Client. Templates will be supplied by EOH.
The Client will provide digital data required to describe and display all SKUs
The Client will ensure the relevant Payment Gateway agreements are put in place
The Client will assure access and availability to “back office” systems
All media will conform to SAP Hybris best practices
SSL certificate and Public IP address will be provided by client.
Methodology and Timelines:
The SAP Hybris Application Lifecycle Framework (ALF) for Commerce will be used
Onsite
Remote
Legend
Discovery
Foundation
Engineering
Release
Post-Go Live Support

4. Hybris Service Cloud Business Challenges Business Benefits
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Service Cloud
Customer issues require multiple people or teams to help resolve but do no have means to coordinate
Lack of consistency in customer interactions or response times
Issues with agent productivity or increasing amount of service interactions
Solution Benefits
Multiple interaction channels incl. phone (CTI), , chat, text, web self-service portal
Integration with knowledge base for relevant and consistent responses
Extended 360 customer view with integration to SAP ERP and SAP CRM
Accelerate response times with built-in collaboration to pull in team members
Built-in analytics to get insights on key patterns and team performance
Tailor solution to your specific needs with available customisation and extensibility capabilities
Embedded online/offline mobile functionalities to support onsite service (field service)
Business Benefits
Account and Contact Management
Service Request/Ticket Management
Service Level Agreements/Contract Management
Self Service, Contact Center Integration
Field Service Management
Knowledge Base Management
Predictive Service Analytics
Solution Components
Business Challenges
Asset Maintenance and Management
Resource Scheduling
Timesheet Recording
Social Engagement
Marketing and Surveys
Native Mobility Apps – ready to use
Machine Learning - Maintenance
SAP Hybris Service solutions enables the end-to-end service process; supporting seamless transition between communication channels to resolve customer issues or execute service orders either through self-service options, engagement centre agents or an on-site technician. With native mobile access and built-in robust analytical capabilities, SAP Hybris Service solutions deliver industry leading support options for every conceivable service issue. Share timely knowledge with the customer, stay on top of their precise needs, schedule the right dispatches or fixes, and collaborate with other parts of your operation as needed to accelerate service resolutions.
Solution Overview
Customer churn caused by low customer satisfaction
Broken “service chain” between back office and front office

5. Hybris Sales Cloud Business Challenges Business Benefits
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Sales Cloud
Unaware of customer needs/business with current sales model
Low user adoption
Lack of collaboration leads to slower sales cycles and smaller deals
Little visibility into forecasting or pipeline
Solution Benefits
Complete Customer 360 with native SAP back office integration (ERP/CRM/ECC).
Gain business insight with 100+ out of the box analytics and dashboards. Customise to your business needs.
Built on a scalable HANA cloud platform to grow as your business grows.
Industry expertise/capabilities, Cloud solution means lower TCO.
Spend more time selling, less time on administrative tasks with productive apps integration (Outlook, Gmail, Lotus Notes, Ever notes etc.)
Harness best practices of sales team in real time leveraging enterprise social collaboration with SAP JAM.
Enable customer insight no matter where you are with access on mobile devices (phones, tablets, wearables) at no additional cost.
Business Benefits
Account and Contact Management
Activity and Visit Management
Route Planning and Execution
Collaboration
Territory Management
Solution Components
Business Challenges
Lead and Opportunity Management
Quotation Management
Mobility
Sales Analytics
Sales Target Planning and Forecasting
SAP Hybris Cloud for Sales is a modern day cloud sales solution that is built for sales professionals on the go. Leveraging user experience technology that is easily tailored to the way companies want to engage with their customers and run their business. Gone are the days of spending endless hours in the system entering information just for the purpose of the reporting. Empower sales people with the agility and power to sell smarter by easily finding answers, engaging in meaningful customer conversations, and deliver the right impact every time to win customers like never before.
Solution Overview
Lengthy sales cycles with complex processes and poor lead qualification
Mobile sales team has limited access to data and frequently out of touch
High variability in sales reps skill sets due to lack of best practice sharing

6. Hybris Service & Sales Cloud
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Service & Sales Cloud
EOH Differentiator
Solution Benefits
EOH Presales Support
Skilled Resources In The Following Areas:
Service Functional Consultants
Sales Functional Consultant
Integration Consultants
Support Consultants
Retail Domain Experts – 20+ years
Industries
All and any industry with Sales organisations and/or Customer Services, using multiple channels, including social media
Automotive
Manufacturing
Logistics
Retail
PS Utilities (Services)
EOH Skills and Experience
Speed to market, with ability to go-live 3 weeks after signing SAP Contract
Offer hybrid deployment models, augment existing landscapes with specific functionality (e.g.: side by side with SAP CRM)
Customised subscription based, consumption commercial models, that are aligned to business needs.
Fixed, predictable implementation timelines for non- integrated scenarios.
Partnerships with 3rd party hybris add-on’s

7. Hybris Service & Sales Cloud
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Service & Sales Cloud
Solution Benefits
EOH Presales Support
Presales
EOH Deployment
EOH Presales Support
EOH will provide the following:
Introductory template
Presentation
Template proposals
Template project plan
Presales consultant is available for teleconferences and video demonstrations
On mutual agreement between all parties we will arrange for in-country visit and demonstrations for tangible opportunities
Benefits to EOH
Annuity revenue, 3+ Years and ongoing customer value (LTV)
Remote delivery, with support for Initial meetings
Project Durations: Typical 6 Weeks (Non Integrated) – 14 Weeks (Single ERP Integration - Standard)
Resource
Onsite Resource:
Functional Consultants (limited)
Training/Change Management
Testing Consultants
Remote Resource/s:
Functional Consultants
Integration Consultant
Support Consultants
Assumptions:
The bulk of the project will be completed via a remote engagement.
The data required for integration from the ERP system will be managed by the customer and/or 3rd party vendor.
The customer will provision and manage the deployment of mobile and telephony devices to end users.
The customer continue to drive adoption and usage of the proposed solution after Go-live.
Methodology and Timelines:
Launch Methodology will be used
Onsite
Remote
Legend
Prepare
Realize
Verify
Launch Go-live
One Week Support

8. Hybris Marketing Business Challenges Business Benefits
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Marketing
High marketing costs
Lack of real-time data view
No single customer view
Unstructured Data channels
Solution Benefits
Delight customers, leveraging deep insights, to deliver more relevant customer experiences across the organisation
Drive customer conversions to capitalise on buying emotions at the right moments
Do more with less, optimise marketing resources to maximise the marketing ROI
Lower costs and complexity in managing integrations between systems. Easy integrations with existing 3rd party systems
Gain flexibility in choosing the best deployment options
Business Benefits
Data management - Capitalise on enriched customer information from various interactions and sources to track context, interests and predictions for a real-time 360-degree customer view.
Segmentation - Accurately build target groups and segments. Leverage visualisation tools to easily discover hidden trends and identify micro-segments.
Solution Components
Business Challenges
Recommendation - Deliver intelligent product and offer recommendations in real-time. Leverage predictive algorithms to develop context-relevant, personalised recommendations.
Acquisition - Plan and execute personalised and targeted multi-touch campaigns through , SMS/text, direct mail, and other channels.
The SAP Hybris Marketing suite is the next generation marketing technology foundation that enables marketers to successfully engage with today’s
customers with individualised offering. Understand the full context of individual customers, including real-time information, to deliver unique experiences
at every stage of the customer journey. React quickly to opportunities with alignment and increased visibility of marketing activities. Choose from a wide
range of capabilities that will help you to increase customer conversions, drive growth, and increase brand advocacy.
Solution Overview
Low Marketing to Sales Conversion Rate
Low Cross & Upsell capabilities
No insight of customer behaviour & predictive scenarios

9. Hybris Marketing EOH Differentiator EOH Skills and Experience
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Marketing
EOH Differentiator
Solution Benefits
EOH Presales Support
Resources In The Following Areas:
Business Analysis Skills
Hybris Marketing Skills
SAP Data Services, LT
Social Engagement
Industries
All industries, with deep customer databases (> )
EOH Skills and Experience
Customised subscription based, consumption commercial models, that are aligned to business needs.
Flexible deployment models, SAP Cloud, AWS, Azure or On-Premise in SAP landscape.
Start collecting customer data from go-live
Executive insights from native mobile apps
Partnerships with 3rd party hybris add-on’s
Over 10 years of Digital Marketing

10. Hybris Marketing Presales EOH Deployment EOH Presales Support
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Hybris Marketing
Solution Benefits
EOH Presales Support
Presales
EOH Deployment
EOH Presales Support
EOH will provide the following:
Introductory template
Presentation
Videos/YouTube links
Template proposals
Template project plan
Access to cloud demo implementation
Datasheets and Cheatsheets
Presales consultant is available for teleconferences and video demonstrations
On mutual agreement between all parties we will arrange for in-country visit and demonstrations for tangible opportunities
Benefits to SAP
Annuity revenue, 3+ Years and ongoing customer value (LTV)
Remote delivery, with support for Initial meetings
Project Durations: 4 Weeks
Resource
Onsite and/or Remote:
Java
SAP NetWeaver AS ABAP 7.4
SAPUI5-based UI
SAP HANA
SAP LT
SAP Data Services
Assumptions:
The Client will provide a Master Catalogue/Database of unique contacts
Any master/transactional data will be made available by The Client. Templates will be supplied by EOH.
The Client will assure access and availability to “back office” systems
The Client will assure access and availability to 3rd Party data sources (social media accounts, et cetera)
Marketing Campaigns will be managed by The Client or appointed agencies
Agreements and/or Payments for digital campaigns will be put in place by The Client.
Methodology and Timelines:
The SAP Hybris Application Lifecycle Framework (ALF) will be used

11. SAP UEM by Knoa Solution Overview Business Challenges
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
SAP UEM by Knoa
Understanding how your employees interact with their core business applications to perform tasks on a daily basis to address process bottlenecks and inefficiencies
Traditional IT tools lack the ability to detect or identify the majority of the issues reported by end-users
Solution Benefits
Ensure employee readiness and willingness to accept new technologies and realize the full value of your software investment.
Streamline and expedite execution of business processes to realize value faster
Identify system, performance issues as well as user errors with step by step execution work flow of business processes for faster MTTR.
Increase help desk efficiency and productivity
Provide targeted training and assess the success of your training investment through quantifiable end-user data.
Prove ROI on a small scale before embarking on a full-blown implementation
Business Benefits
Workforce Efficiency
Proactive SAP service desks
Enterprise Training
IT Transformation
Business Process Optimisation
Adoption
Solution Components
Business Challenges
SAP S/4HANA Migration
Knoa for Fiori
Knoa for Screen Personas
Knoa for SuccessFactors
SAP UEM by Knoa optimises the performance of your SAP applications and the people using them. SAP UEM offers insight on how employees interact with enterprise applications through the collection and consolidation of data – separating real problems from subjective opinions- allowing you to identify specific areas for improvement and take corrective action to ensure the maximum return on your software investment. Organisations can identify complexities of key business functions, and deliver a roadmap to enable users to be more productive, responsive and engaged.
Solution Overview
The main driver for a success implantation is contingent on end-user acceptance and adoption.
Employee training gaps identification and measuring training effectiveness in the work place.
Error messages create work interruptions and slow productivity

12. Intelijour Powered by Knoa
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
Intelijour Powered by Knoa
Quantifying SAP implemented improvements and validating ROI
Understanding how your employees interact with their core business applications to perform tasks on a daily basis to address process bottlenecks and inefficiencies
Solution Benefits
Identify underlying user adoption issues based on actual data versus perceived issues or subjective opinions.
Reducing business process steps by monitoring time spent on specific screens or with specific transactions
Quantify remedial action taken to ensure that you are on the right path
Identifying how many licenses are unused allows you to be able to negotiate alternate licensing agreements with SAP.
Prove ROI on a small scale before embarking on a full-blown implementation
Eliminating unneeded prompts/errors can increased efficiency, reduced frustration and improved productivity
Business Benefits
Workforce Efficiency
Training
IT Transformation
Business Value
Adoption
Solution Components
Business Challenges
Intelijour is an innovative product offering from EOH Customer Engagement & Commerce, that measures and manages user experience in smaller SAP landscapes. By using this user experience management solution, actual user activity versus idle time data, provides reliable insight into SAP license usage. For C-level executives that require a tool to quantify the SAP implemented improvements and validate ROI, Intelijour provides the insight required. The solution is a cloud based SAAS and is deployable within weeks. Projects average 4 months in duration. Minimum of 150 to a maximum of 200 users.
Solution Overview
Traditional IT tools lack the ability to detect or identify the majority of the issues reported by end-users
Identifying how many SAP licenses are not being used.
Error messages create work interruptions and slow productivity

13. SAP UEM by Knoa EOH Differentiator EOH Skills and Experience
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
SAP UEM by Knoa
EOH Differentiator
Solution Benefits
EOH Presales Support
Skilled Resources In The Following Areas:
Knoa UEM Technical
SQL
JAVA
ABAP
Number of Support Customers 1
EOH Skills and Experience
EOH in partnership with Knoa Software delivers on-premise and cloud solutions that generate unique insights for the optimization of the end-user experience.
EOH delivers solutions that ensure better user adoption, increased user efficiency, and streamlined processes. Additionally, Knoa UEM data enables organizations to measure the true ROI of their SAP deployments.
Organizations can create a more streamlined and engaging user experience for S/4 HANA and Fiori applications
EOH has a team of 4 experienced Knoa UEM implementation consultants.
No Impact on the User
No Impact SAP Landscape
No Integration Required
100% coverage including customisations
24/7 helpdesk for call logging

14. SAP UEM by Knoa Presales EOH Deployment EOH Presales Support
EOH CEC
BU HEAD: Victor Da Silva
CONTACT: (83)
SAP UEM by Knoa
Solution Benefits
EOH Presales Support
Presales
EOH Deployment
EOH Presales Support
EOH will provide the following:
Introductory template
Brochure
Videos
Presentation
Template proposals
Template project plan
Presales consultant is available for teleconferences and video demonstrations
On mutual agreement between all parties we will arrange for in-country visit and demonstrations for tangible opportunities
Benefits to EOH
Solution can be used by project teams for improve quality of project delivery.
Motivate and support rationale for SAP S4/Hana migrations and use of Fiori
Can be applied to any existing SAP landscape for Business Value Realisation, including for business process optimisation.
Project Durations:
SAP UEM (Includes value realisation training)
On-premise Weeks
Cloud Weeks
Intellijour powered by Hybris
Cloud Weeks
Resource:
Remote Resource/s:
All work is typically remotely but can be conducted on premise
KNOA stream lead
KNOA technical consultant
Assumptions:
The Client to provide dedicated project team resources related to the monitored application/s and underlying infrastructure.
All licensing are provide by Client
For reporting segmentation, the Client provide a current export from the Clients HR system and will include the SAP ID and key user attributes.
The Client ensures that the necessary hardware and network infrastructure is in place, commissioned according to the supplied requirements, to deploy, host and enable the use of KNOA.
The KNOA agent deployment to all target desktops will be managed and done by the Client’s project team or 3rd Party service providers.
SSL certificate will be provided by client if HTTPS is required.
Methodology and Timelines: Rapid deployment approach will be used
Initiation
Planning
Server Deployment
Validation
Verification
Launch
ON-PREMISE
Project Start
Week 1
Week 2
Week 3
Week 4
Week 12
CLOUD
Initiation
Planning
Verification
Launch
Project Start
Week 1
Week 2
Week 6