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Performance Management
Your Name
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Objectives At the end of this session you will be able to:
Explain your role in managing the performance of your team Describe the key stages in the Performance Management process Use the performance management skills and techniques practice to create a development plan Develop techniques to address poor performance Review the challenges that face you within your specific team
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Performance Management is…
A strategy that relates to everything in a business An integrated approach to managing the business, individuals and teams An effective approach to improve performance Crucial to development of individuals & business A method of managing behaviours & progress A continuous process
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Performance Management Cycle
Business Objectives Department Objectives Individual Objectives and Development Plan Grade Award Linked to Pay One-to-One Coaching Evidence Gathering Development The Annual Performance Cycle End of Year Performance Review Interim Review One-to-One Coaching Evidence Gathering Development One-to-One Coaching Evidence Gathering Development Performance Review Planning
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SMART Objectives Specific Measurable Achievable Realistic Timebound
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What is Leadership? "Leadership is any attempt to influence the behaviour of another individual or group." (Heresy) It requires: Understanding people's past behaviour; why people did what they did, what helped or hindered their accomplishment of the task Predicting future behaviour; how they will behave in the future under the same conditions, or in a rapidly changing environment Influencing the behaviour of others in accomplishing tasks and achieving results.
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Ability/Motivation Matrix
Enthuse Delegate Ability Instruct Assist Motivation
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“That was great! Brilliant! Absolutely fantastic! Well Done!”
Positive Feedback “I think you have completed an excellent piece of work there. I particularly like the section where you pointed out the changes in sales forecasting.” “That was great! Brilliant! Absolutely fantastic! Well Done!”
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Giving Difficult Feedback
“Negative feedback is better than none.” – Hugh Prather
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Judgmental or Behavioural Feedback?
“Never judge a person’s actions until you know their motives”
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Performance Reviews Prepare Agree the agenda
Step One Agree the agenda Step Two Evaluate performance and behaviour Step Three Identify development needs Step Four Agree a clear action plan Step Five Check, summarise and get agreement Step Six
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GROW Model GOAL REALITY OPTIONS WILL
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Dealing with Poor Performance
Identify and agree the problem Establish and agree reason(s) for the shortfall Agree the action required Provide resources Close Monitoring
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Objectives At the end of this session you will be able to:
Explain your role in managing the performance of your team Describe the key stages in the Performance Management process Use the performance management skills and techniques practice to create a development plan Develop techniques to address poor performance Review the challenges that face you within your specific team
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