1. OPTIMIZATION OF EDUCATIONAL TOURS AT SEVEN FORKS SEPTEMBER 2017 By: Kepha Omuoso

2. Introduction Problem statement Methodology Data Collection
JOH-JHO KT-P1
PRESENTATION OUTLINE
Introduction
Problem statement
Methodology
Data Collection
Data Analysis
Cost Analysis
Considerations

3. JOH-JHO KT-P1
INTRODUCTION
The Power stations attract academic tourists who visit for practical learning purposes.
KenGen offers the best possible service to the visitors, in line with the Corporate Social Responsibility policy.
The visitors range from primary schools, tertiary colleges and Universities.

4. VISITORS AT THE STATIONS
JOH-JHO KT-P1
VISITORS AT THE STATIONS

5. PROBLEM STATEMENT
KenGen spends a lot of resources to facilitate the academic visits. The staff who take visitors around disengage themselves from their official duties during working hours.
There is a lot of telephone communication and paper work involved in arranging for the visits.
This study intends to determine the cost KenGen incurs to facilitate academic visits in Seven Forks and to come up with suggestions on how these visits can add value to the company.

6. Questionnaires were also given to sampled visitors, and data analyzed.
JOH-JHO KT-P1
METHODOLOGY
Data collected for the Year 2014, 2015 and 2016 showing the number of staff taking visitors round, man hours used and associated costs.
Questionnaires were also given to sampled visitors, and data analyzed.

7. DATA COLLECTION AND ANALYSIS NUMBER OF VISITORS
JOH-JHO KT-P1
DATA COLLECTION AND ANALYSIS NUMBER OF VISITORS
Figure 1 Monthly data of visitors in 2014
YEAR
2014
2015
2016
Gitaru
19,713
11,526
18,106
Masinga
14,657
12,747
12,593
Kamburu
8,603
12,715
16,792
Kiambere
12,393
10,603
14,458
Kindaruma
8,853
4,756
7,447
TOTAL
64,219
52,347
69,396

8. TOTAL NUMBER OF VISITORS BY STATION 2014-2016
JOH-JHO KT-P1
TOTAL NUMBER OF VISITORS BY STATION
- Masinga and Gitaru have the highest number of visitors

9. NUMBER OF VISITORS PER STATION PER MONTH – 2014-2016
NOTE:
July – October are busy months
Jan-December have few visitors

10. STRUCTURED QUESTIONNAIRE TO VISITORS
JOH-JHO KT-P1
STRUCTURED QUESTIONNAIRE TO VISITORS
A structured questionnaire was given out to sampled visitors in the month of March 2016.
The survey captured a population of 1705 with a sample size of 29.
The sample targeted one team leader per visiting group.
The respondent filled in the questionnaire and the data collected was analysed.

11. AGE GROUP OF ACADEMIC VISITORS
JOH-JHO KT-P1
AGE GROUP OF ACADEMIC VISITORS
Findings
% AGE PRESENTATION
The survey showed that:-
48.7% are in age range of 15-18years
30.8% are in the range of 10-14years
20.5% in the age bracket of 19-26years.

12. TYPES OF INSTITUTIONS VISITING
JOH-JHO KT-P1
TYPES OF INSTITUTIONS VISITING
Findings
% TYPE OF INSTITUTIONS
The survey showed that:
52% of the institutions were secondary schools
41% were primary schools
7% were institutions of higher learning.

13. HOW FAR FROM SEVEN FORKS STATIONS?
JOH-JHO KT-P1
HOW FAR FROM SEVEN FORKS STATIONS?
DISTANCE TRAVELLED
Findings
The survey showed that:
41.4% of the visitors covered a distance in the range of km
37.95% covered a distance range of km
13.8% covered a distance range of 10-50km
6.9% travelled >500km.

14. MODE OF COMMUNICATION USED PREFERRED
JOH-JHO KT-P1
MODE OF COMMUNICATION
USED
PREFERRED
NB: Most visitors prefer to use Telephones and .

15. TIME USED AND SATISFACTION LEVEL
JOH-JHO KT-P1
TIME USED AND SATISFACTION LEVEL
TIME
SATISFACTION LEVEL

16. JOH-JHO KT-P1
COST ANALYSIS :
The visitors are divided into groups of 20 and each group is guided by 1 technician.
A technician is paid Ksh350/hr. (average technician earn Ksh 60,000/175.5hr per month.
The average number of hours spent by visitors at the plant is 3hours.
The total cost incurred equals cost payable to staff in terms of man hours spent while taking the visitors around plus the administrative cost incurred by the office for the visit.
The total cost payable to staff equals to the number of groups of 20 multiplied by the number of hours multiplied by the money wage value payable to a technician per hour ( Ksh 350).
The administrative cost incurred is Ksh 200 per group of 40 visitors.

17. JOH-JHO KT-P1
COST ANALYSIS
No of visitors
Groups of 20
Number of technicians
Wage for 3hrs at Ksh350/hr
Administrative cost Ksh 200/group of 40 visitors
Total cost incurred
Cost per Visitor
Survey data analysis
March 2016
1705
85.25
8525
98,037.50
57.50
2014/2015 data analysis
116,566
5828.3
6,119,715.00
582,830.00
6,702,545.00
Year 2016
51290
2564.5
2,692,725.00
256,450.00
2,949,175.00
- The total cost incurred by the company to host one academic visitor is Ksh

18. CONSIDERATIONS
ICT to automate the communication process by providing a self service portal on KenGen Website (cap the visits and eliminate administrative costs)
KenGen foundation to take up this function, hire & train tour guides and use auditorium at Hydro plaza – consider charging a fee for the service.
Scrap the visits by the visitors to the stations and re-direct them to Ndula Museum.

19. Thank You
Team Members
Kepha Omuoso – Senior Engineer – Quality & Safety
Amos mbutu – Environment officer
Teresse Nduku - Communications officer
Daniel Mwendandu – Chief HRO